Intake Specialist

_**This position is for all Latin America**_

If you are a customer-focused and detail-oriented individual with a passion for working in a law firm environment, we would love to hear from you.

**What we offer**:
**Pay Rate: $5-$6 USD per hour** / working 40hrs per week (Based on skills and experience)
- Permanent and Stable WFH employment.
- Competitive Compensation and Benefits.
- Healthcare Assistance after 6 months of employment.
- Monthly Internet Subsidy after 3 months of employment (USD $25).

**Duties and responsibilities**:

- Outbound & Inbound Calling (Cold Calling)
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys
- Reviewing client files to verify all outstanding bill and lien amounts
- Negotiate with medical providers to obtain reductions in lien amounts
- Facilitating the signing of settlement releases
- Assist with the drafting and reviewing of legal documents
- Call medical providers to gather initial case information.

**Requirements**:

- High school diploma or equivalent
- At least 2 years of work experience in BPO / Customer Service or Sales
- **Excellent English (oral and written) communication skills with a good accent**:

- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- **Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10 Mbps**:

- **Willing to work on Pacific Standard Time (PST) schedule**
- IMPORTANT: PLEASE SUBMIT YOUR RESUME IN ENGLISH._

**Job Types**: Full-time, Permanent

Pay: $3,979 - $4,774 per hour

Application Question(s):

- Do you agree with the $5 - $6 USD per hour (40 hours per week) salary range?
- Would you be ok working on Pacific Standard Time?
- What is your level of proficiency in English?
- Do you feel comfortable talking, writing and listening in English fluently to a native speaker?