Consulting Engineer

hace 2 semanas


Santiago de Chile GraceMark Solutions A tiempo completo

**Must have advanced English**

**Job description**:

- Helps customers to plan, design, and implement Cisco products, services, and solutions Drives technology design, implementation, execution, and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure, and/or diagnose Cisco’s suite of products, services, and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems, and service assurance
- Supports presale activities and translates business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation, and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

**Role-Specific Responsibilities**:

- Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes a leadership role in the execution of delivery projects
- Improves solutions and methods developed in the field for use to wider practice (knowledge sharing)
- Creates, reviews, and approves project deliverables e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.

**Scope**:

- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers regularly
- Provides input to the Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities

**Complexity**:

- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution

**Expertise**:

- Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree is strongly preferred.

Pay: $1,782,785 per month

**Experience**:

- Cisco: 5 years (required)


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