IT Field Support Coordinator

hace 6 meses


Pudahuel, Chile Ceva Logistics A tiempo completo

DESCRIPTION_
- IT Field Support Coordinator responsible for end use support & Projects in CEVA branches and contracts with countrywide responsibility._
- MAIN RESPONSIBILITIES- Manage and maintain relationship with business by reinforcing IT process and participation in business opportunities;
- Execute, define or develop optimized support process and automation systems
- Maintain a global inventory of all network equipment and ensure that replacement plans for aging equipment are in place year after year
- Strong working relationship with global team to ensure compliance and standards.
- Document and diagram IT documentation, including SOP’s and / or network files;
- Ensure that all IT devices are under adequate annual maintenance and that SLAs are met by suppliers.

**REQUIREMENTS**:
- University degree in IT or Business, or equivalent experience.
- Experience on end user support; Ticketing system with ServiceNow and / or any other tool following ITIL process.
- Ability to learn new technologies quickly, good time management skills, strong documentation skills.
- Knowledge of ITIL - IT Infrastructure Management. Best Practices;
- Conversational English;
- Exceptional communication skills. Ability to facilitate the flow of communication between team members.
- Positive approach to managing conflicts and challenges.
- Build strong, sustainable relationships with all levels of staff within a company.

WHAT DO WE OFFER?-
TRIP TO CEVA- We value your professional and personal growth. That's why we share many opportunities to start your CEVA journey. Join us for a challenging career.



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