Business Banking Officer

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Requisition ID: 274510
Employee Referral Program – Potential Reward:$0.00
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Purpose

Contributes to the overall success of the Business Banking within the Retails & Small Business team in Turksand Caicos Islands by ensuring specific individual goals, plans, initiatives are executed / delivered in support ofthe team’s business strategies and objectives. Ensures all activities conducted are in compliance with governingregulations, internal policies and procedures.

The Business Banking Officer is responsible for managing, in an integrated way, the relationship between theBank and the assigned and linked Business Banking clients by deepening the portfolio, guaranteeing longlasting, stable and profitable business relationships within the framework of excellent service.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships,systems, and knowledge

Comply with the financial budgets established for the Business Banking Segment

Sales Management- Development and preparation of client/call strategies to market and sell to Business BankingClients:

Acquire new Business Banking client relationships and expand existing ones to achieve sales and other goals that support Business BankingClients:

• planning and completing relationship building activities which create sales opportunities
• generates referral and management of referral sources
• identifying prospects using multiple channels including asking for referrals from all available sources, developing a network of community business contacts and participating in marketing/education seminars
• promoting self-service banking alternatives including Online Banking, Night Depository, ATMs, IVR and POS to Small Business customers and providing customer support with these self-service channels as needed
• seeking new information to understand the market in which you operate including changing trends and new opportunities
• developing, presenting, and selling customized banking solutions
• negotiating compensation for financial products and services, as applicable and in accordance with Bank policy
• referring customers to appropriate Scotiabank Group members as appropriate for identified Personal Banking, Commercial or other financial needs
• understanding the changing needs and preferences of the customer over the various stages of the business life cycle, helping them recognize those needs and matching appropriate solutions

Portfolio Management - You are primarily responsible for the management of an assigned Business Banking portfolio at an acceptable risk for the Bank and maintaining the Bank’s Service Standards by:

• developing and maintaining knowledge on customers including the nature of their business, financial position, and business plans
• providing business/financial advice which increases the Business Banking client’s ability to succeed
• completing deal negotiation to signed agreement and make seamless introduction to support functions where applicable
• responding to/ redirecting requests for service, instructing and guiding support staff/customers in service use and ensuring ultimate customer satisfaction.
• taking steps to recover customer relationships, when required
• Comply with customer maintenance visits with portfolio within an interval timeframe as specified by business line

Manage assigned portfolio as acceptable risk for borrowing and non-borrowing accounts by identifying, escalating, and resolving compliance issues and material changes prospects:

• complete relationship/account reviews in a timely and detailed manner
• authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established procedures
• preparing and/or ensuring all documentation is properly prepared and executed, including Risk Assessment Worksheets as applicable
• conducting due diligence by ensuring accounts adhere to the conditions of authorization/operation
• identifying and resolving deviations from the conditions of authorization / operation
• identifying deteriorating and/or unsatisfactory trends affecting the portfolio, seizing opportunities to reduce risk and loss
• overseeing and monitoring the requirements and the reporting/compliance obligations of the assigned portfolio, TORs and collateral breaches

Contribute to the Branch’s overall financial and non-financial objectives by:

• developing an understanding of the branch financial and non-financial goals and how to contribute to them
• negotiating aggressive yet achiev