Senior Client Lead

hace 1 semana

Santiago, Metropolitana, Chile Epsilon A tiempo completo
Overview

How You'll Make an Impact

We are looking for a Senior Client Lead to join our sales team in Chile reporting directly to the Senior Director, Sales. As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel.

What You'll Achieve

  • Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships.
  • Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
  • Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
  • Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
  • Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.

Who You Are

  • What you'll bring with you:
    • 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
    • Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
    • Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
    • Strong negotiation, presentation, and closing abilities.
    • Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
    • Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
    • Self-motivated and results-driven, with a focus on surpassing performance targets.
    • Proficient in English for business discussions and correspondence at an intermediate level.
    • Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
    • Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred.
  • Why you might stand out from other talent:
    • Preferably 2 in Ad-Tech/Martech and/or Programmatic sales

Additional Information

When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

  • Act with integrity. We are transparent and have the courage to do the right thing.
  • Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
  • Innovate with purpose. We shape the market with big ideas that drive big outcomes.
  • Respect all voices. We embrace differences and foster a culture of connection and belonging.
  • Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

  • Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week)
  • Family Well-Being: Parental/new child benefits
  • Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee.
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