Spanish Bilingual Customer Service Specialist

hace 4 días


Valparaíso, Chile TalentPop App A tiempo completo

Spanish Bilingual Customer Service Specialist Bilingual Customer Service Specialist, Spanish/English (Voice and Chat) Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency. Why you’ll love this role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact. What you’ll do Assist customers via inbound calls, chat, and email. Resolve problems by troubleshooting and finding quick resolutions. Understand customer needs and personalize interactions to build strong relationships. Work closely with the team to enhance the customer experience. Offer feedback to refine service quality. What we’re looking for 1+ year of remote/online experience in customer service or a similar role. Previous bilingual customer support experience is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Remain calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in Spanish and English. Tech Requirements Personal PC or laptop with a minimum i5 processor. Stable internet connection with at least 15 Mbps upload and download speeds. Perks And Benefits Competitive wage with annual increases. Paid Time Off to recharge. Monthly health stipend available for your well-being. Performance bonuses for your hard work. Permanent work-from-home setup. Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x. #J-18808-Ljbffr



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