ServiceNow ITSM Business Analyst

ServiceNow ITSM Business Analyst 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Infosys About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Skills Requirements gathering, Functional Requirements, documenting user stories, Acceptance criteria, Defect/Bug Tracking and Reporting, SDLC, Agile/Scrum, API. Specialized in Now Intelligence applications like Virtual Agent, Predictive Intelligence and Performance Analytics for Business Analyst and Functional consultant role UI Policies, Data Policy, Business Rules, Client Scripts, Assignment Rules, ACLs, Service Catalogs. Update sets, Reports, Tables and Forms, Import set, Workflow, UI Action. Functional Testing, End to End Testing, Integration Testing, User Acceptance Testing Develop a clearly defined vision demonstrating your understanding of the client's desired business needs and end state. Analyze business processes and how those business processes can impact the end user experience. Conceptualize and visualize end-user experiences that delight the customer as a key priority. Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow. Are curious and self-motivated and are always looking to dive deep into new ServiceNow capabilities and meaningfully apply them. Develop client relationships easily as your people skills are on point. The Business Analyst is responsible for the review, analyze, and evaluate processes, systems, and user needs for planned projects based on the business plan of the enterprise. The Business Analyst is involved in the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise. Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Works with IT application analysts and programmers as necessary. Performs analysis of department production and redesigns workflow if appropriate Develops, edits and maintains operating procedures and standards manuals. The Business Analyst assists the IT staff in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures. Experience Minimum 8 years of overall experience in implementing ITIL, ITSM solutions at a functional consultant/BA capacity At least 4 years of experience with ServiceNow ITSM, Now Intelligence, Now Platform capabilities at a Business Analyst capacity Knowledge of the ITIL v3 service life cycle and ITSM & ServiceNow best practices Practical experience with agile methodologies/tools, writing user stories and sprint grooming Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business Experience in working with multi-vendor development environment Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information Experience of working with ServiceNow platform for global customers Certifications Preferred Service Now Implementation Specialist, ITIL EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability. Seniority level Mid-Senior level Employment type Full-time Job function IT Services and IT Consulting #J-18808-Ljbffr