Global Field Service Specialist

Global Field Service Specialist – HPGR We are looking for a technical specialist to support grinding PL equipment for both capital plant and services. The role involves advisory services to Metso customers, Metso labour, and third‑party contractors on existing or newly acquired equipment and components. The position requires strong problem‑solving, decision‑making, and communication skills. Main Responsibilities Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations, specific instructions, etc. Provide advisory service during installation, checkout, start‑up, and commissioning to ensure safety and proper equipment and system erection by customer, customer’s sub‑contractor, Metso labour and/or Metso sub‑contractor in accordance with contract designs and drawing requirements. Coordinate field activity with the customer, customer’s sub‑contractor, Metso labor and/or Metso sub‑contractor to maintain the specified schedule. Make mechanical and process measurements and collect historical data on the equipment operation. Make recommendations to improve operational methods and/or efficiency when appropriate. Troubleshoot mechanical problems and advise on corrective action and repairs. Keep the Project Manager, Field Service Manager and Engineering team up to date daily as necessary on‑site progress, problems & delays. Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors. Write and timely submit accurate, detailed technical reports of completed projects for submission to the customer and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log. Submit internal daily construction reports covering activity at the jobsite. Document all job delays and their cause and ensure client comprehends and signs the documentation. Communicate with the client to ensure satisfaction with job progress and quality. Ensure client issues proper documentation for extra work and changes. Ensure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site. Ensure sub‑contractors verify problems and provide proposals for re‑work and extra work. Perform training of the client’s personnel in mechanical and/or electrical maintenance of the equipment. Assist in the marketing of field service, retrofits, and spare parts. Timely submission of accurate expense reports according to Metso travel policies and procedures. Work in liaison with the various technical support staff within the Metso organization. Recommend operating and maintenance procedures to ensure proper function of equipment. Train customer staff in proper methods to operate, maintain and repair the equipment. Visit customers with the sales force to develop and grow service business opportunities. When appropriate, deliver technical seminars to plant personnel in safely performing maintenance, repairs, and upgrade work. Train other Metso Field Service Engineers and Field Service Technicians in safe and proper methods and procedures to maintain and repair Metso equipment. Performs other duties as assigned by the Field Service Manager and/or General Manager of Field Service. Essential Qualifications & Skills Associate degree, diploma or similar in the field of engineering or with relevant field experience of 5 years plus in millwright certification, automation, instrumentation, process, electrical or welding background etc. 3 years+ experience in sitework. Installation and Mechanical Commissioning of HPGR Grinding Equipment. Ability to obtain international driver’s licence. Valid passport. Excellent problem‑solving skills. Excellent negotiation and persuasive skills. Excellent communication and interpersonal skills. Excellent written & verbal English skills are essential. Desirable Previous experience in HPGR equipment and systems. Strong mechanical knowledge of associated pyro processes and procedures. Benefits Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys. Annual bonus - global incentive programs tied to business and performance targets. Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. Worldwide support - leverage our network of peers across the world, offering valuable assistance. A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A work environment where safety is always the number one priority – both your physical and mental health is our priority. A competitive base salary reflective of your skills and experience with annual incentive program. Additional Annual Leave benefit – increase your leave entitlement with every year you work at Metso. Gender neutral parental leave – 18 weeks paid in full. Paid Volunteer Leave so you can give back to the local community or an organisation of your choice. Comprehensive medical benefits including discounted private health insurance for employees and immediate family. Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings. Various leisure benefits including discounted car rental and accommodation for leisure travel around the world. Get in touch Want to rise above the possible with us? Click ‘Apply now’ to leave your application. How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people. Equal Opportunity Statement Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. #J-18808-Ljbffr