Associate Support Engineer
hace 2 semanas
Overview Associate Support Engineer (AMER - PST / MST) at GitLab. Join our open-core software company to help support and improve the GitLab AI-powered DevSecOps Platform for customers around the world. What you’ll do Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing. Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build new features, fix bugs, define and shape product goals, roadmaps, priorities, and strategy. Create and update documentation based on customer interactions. Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example, as a Support Stable Counterpart). Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to self-managed and SaaS customers and coordinating incident communications with the SaaS Production team. What you’ll bring Experience owning customer-facing technical cases end-to-end, from initial inquiry and triage through coordination, documentation, and follow-up with engineering and product teams. Basic proficiency in Linux-based environments, including comfort with the command line and Git-based workflows. Familiarity with at least one scripting language (e.g., Ruby, Bash, Python) to automate tasks and support troubleshooting. Strong technical troubleshooting and problem-solving skills, using logs, metrics, and diagnostic tools to investigate, reproduce, and help resolve complex issues. Ability to communicate complex technical topics clearly and empathetically to customers and coworkers with varying technical backgrounds. About The Team Our Support team is distributed across AMER, EMEA, and APAC regions. We work on support tickets, dig into the code and logs to diagnose issues, and collaborate through pairing sessions, 1:1s, and team chats to stay connected. GitLab’s Transparency value helps you see what we’re working on by visiting our Support team page and our company roadmap. Salary and Benefits The base salary range for this role is listed for residents of the United States and may vary by location. This range reflects base salary and does not include bonuses, equity, or benefits. Sales roles may be eligible for incentive pay. United States Salary Range: $58,200—$124,800 USD. Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines & Privacy GitLab hires new team members globally. All roles are remote, but some may have location-based eligibility requirements. Review our Recruitment Privacy Policy. GitLab is an equal opportunity employer and maintains an inclusive workplace free from discrimination. If you have a disability or special need, please let us know during the recruiting process. #J-18808-Ljbffr
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Remote AMER Associate Support Engineer
hace 2 semanas
, , Chile GitLab A tiempo completoA leading software company is looking for an Associate Support Engineer to provide support to customers using the GitLab platform. Responsibilities include resolving customer issues, collaborating with various teams, and creating documentation. Ideal candidates will have experience in technical troubleshooting, proficiency in Linux environments, and good...
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Contract Operations Support Associate
hace 2 semanas
, Región Metropolitana de Santiago, Chile OpsArmy A tiempo completoContract Operations Support Associate | Santiag... Job Description: Contract Operations Support Associate The Contract Operations Support Associate provides back-office support for contract and finance workflows. This role emphasizes coordination, document handling, and operational accuracy rather than legal or regulatory compliance. You will help ensure...
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Support Engineer
hace 7 días
Santiago de Chile Advantage A tiempo completoOur client is s software development company with presence in New York, USA and Santiago, Chile. They are currently seeking a **Support Engineer**to join their Chilean team. Mission: Support is a key area within the company, which takes pride in having a top-notch in-house Customer Success team that ensures a seamless user experience. To further elevate the...
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Associate Engineer, Customer Support
hace 1 semana
Santiago de Chile ServiceRocket A tiempo completoLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the...
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Associate Engineer
hace 1 semana
Santiago de Chile Principal Chile A tiempo completo**Responsabilidades**: **¡Súmate a nuestro equipo!** En **Principal Financial Group** tenemos un ambiente de trabajo inclusivo y colaborativo que promueve la creatividad, curiosidad y celebra el éxito. Te proveemos de las herramientas y la tecnología para crear grandes experiências de clientes. Si quieres vivir la integración continua, trabajo en la...
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, Región Metropolitana de Santiago, Chile OpsArmy Careers A tiempo completoContract Operations Support Associate | Santiago | Remote Full‑Time (45 hours/week) Location: Remote Apply here: The Contract Operations Support Associate provides back‑office support for contract and finance workflows. This role emphasizes coordination, document handling, and operational accuracy rather than legal or regulatory compliance. You will help...
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Associate QA Engineer — Testing
hace 2 semanas
, , Chile EECOL Electric A tiempo completoA leading electrical company in Chile seeks an Associate Quality Assurance Engineer to perform inspections and set testing models for quality assurance. The role involves monitoring compliance with specifications and developing procedures to address problems. Applicants should possess a Bachelor's Degree along with 2 years of relevant experience in quality...
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Desktop Support Associate
hace 2 días
Santiago de Chile EOS A tiempo completo**OUR COMPANY**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Associate Quality Assurance Engineer
hace 2 semanas
, , Chile EECOL Electric A tiempo completoJob Description As an Associate Quality Assurance Engineer you will be responsible for performing routine inspections and setting quality assurance testing models for analysis of raw materials, materials in process, and finished products. You will support the operations to meet all customer requirements, product specifications, and process improvement...
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Technical Support Engineer
hace 2 semanas
, Región Metropolitana de Santiago, Chile The Global Talent Co. A tiempo completoTechnical Support Engineer Join to apply for the Technical Support Engineer role at The Global Talent Co. Full-time | Remote | LATAM | 4:00 pm - Midnight PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and...
