Ops Manager

Ops Manager We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout Operations Manager for Chile to lead one of our most important clients. Who we are Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products: Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators. Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery. Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience. We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business. The Role This role is responsible for owning the P&L and driving the day-to-day operations , ensuring excellence in service delivery, operational efficiency, and profitability. The Operations Manager will oversee a large, fast-moving operation, leading teams on the ground, managing client relationships, and implementing processes to guarantee top performance. Success in this role requires a combination of strong analytical and leadership skills, hands‑on execution, and the ability to partner closely with our client to scale results and deliver impact. What you will do Lead end-to-end picking, packing, and last-mile delivery operations for one of Zubale’s most important clients in Chile. Ensure an outstanding client experience, supporting their daily operations. Act as a strategist to design and implement processes that drive operational excellence and profitability. Manage the P&L by client, store, region, product—monitoring KPIs and controlling costs. Lead and inspire a logistics and operations team, ensuring flawless execution and scalable results. What we are looking for Professional degree in Business Administration, Logistics, Industrial Engineering, or related fields. +5 years of experience in similar operations roles in fast-paced environments. Strong client management and interpersonal skills. Proven knowledge of financial concepts (P&L, billing, budgets, collections). Experience in retail operations or logistics services. Track record in team leadership and managing diverse teams. Advanced skills in Excel/Google Sheets (formulas and pivot tables). Fluency in English. A leader who thrives in fast-paced environments, balancing strategy and execution, and delivering measurable results. Why Zubale, why now: Lead your account(s) with full ownership and autonomy to scale the business. Join a profitable, VC-backed company with operations across Latin America. Exposure to regional leadership and direct collaboration with senior leaders. Build a legacy: grow, lead, and shape Zubale’s success in Chile. Competitive compensation and performance-based bonuses. If you’re a driven operator who wants to own and scale a real business — Let’s talk. Seniority level: Mid‑Senior level. Employment type: Full-time. Job function: Other and Project Management. Industries: Software Development. Location: Santiago, Santiago Metropolitan Region, Chile. #J-18808-Ljbffr