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Ts Implementation Engineer L1
hace 3 meses
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The primary responsibility of the TS Implementation Engineer is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).
Working at NTT
Key Roles and Responsibilities:
- Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Take responsibility for problem resolution and troubleshooting.
- Escalate complex problems to the relevant third parties.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Compile and maintain project administration.
- Conduct elementary presentations within the customer's organization.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
- Basic understanding and appreciation of technical design and business principles
- Display customer engagement skills
- Demonstrate relevant domain specialist knowledge
- Good verbal communication skills
- Client focused and display a proactive approach to solving problems
- Ability to work under pressure
Academic Qualifications and Certifications:
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
Required Experience:
- Basic work experience in a technical implementation engineering or similar role
- Experience engaging with clients and conducting presentations
- Basic project administration and documentation experience
What will make you a good fit for the role?
A career at NTT means:
- Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. - Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being
your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. - Having ongoing opportunities to
own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.
