Consultant (Elasticsearch/ELK/Generative AI) – Managed Services

hace 2 semanas

Santiago, Metropolitana, Chile MC+A A tiempo completo
The Role:

MC+A is expanding the team and looking for a Technical Consultant to join us. As a Technical Consultant, you will be responsible for handling customer requests through our support desk and providing support for active projects. Your role involves managing and supporting search-based initiatives, Machine Learning, and AI technologies implemented for clients. The ideal candidate should be highly technical, have strong problem-solving skills, experience with logging tools, and be capable of supporting the implementation of new features.

Responsibilities:

  • Provide advanced troubleshooting and assess customer system issues accurately.
  • Research and resolve customers' system problems to increase knowledge and provide top-level support.
  • Identify and resolve application and service requests, as well as escalate issues when necessary.
  • Monitor and resolve incoming cases and emails within SLA.
  • Participate in training programs to enhance product knowledge and service skills.
  • Assist in training new employees and perform hardware capacity management.
  • Conduct ongoing maintenance and operational duties, including performance monitoring, troubleshooting, and technical documentation.
  • Be available during regular business hours and off-hours for urgent issues.

Qualifications:

  • BA/BS degree in Computer Science or Engineering.
  • 0-5 years of software development experience.
  • Strong communication skills in English.

Experience or desire to work with:

  • Search Technologies (Elasticsearch, Coveo, Lucidworks, Algolia).
  • Programming Technologies (Java/Spring, NodeJS, Python).
  • Logstash/Kibana/Observability.
  • Source Control (Git Preferred).
  • HTML, JavaScript, CSS, and web-application technologies.
  • Security Protocols (OAuth, Web Authentication).
  • Documentation (System Specifications, Configurations).

Additional Experience with:

  • Cloud Platforms (Azure, AWS, GCP).
  • Large Language Models / Generative AI.
  • Docker / Kubernetes.
  • Jira/Confluence.
  • Build Automation Tools / Unit testing.
  • Software Patterns.
  • Python.
  • Juniper Notebooks.
  • Elasticsearch Certified.
  • RDBMS / NoSql.
  • Understanding of technical architectures and networking technologies.

About MC+A

Founded in 2002, MC+A is dedicated to delivering intelligent connected enterprise solutions. We specialize in creating personalized experiences through search and machine learning recommendations, simplifying complex technology for our clients. Our team is known for its focus, hard work, and collaboration to transform digital businesses. Join us at MC+A, where we embrace challenges and are a culture of doers.

  • Managed Services Client Delivery Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Client Delivery Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Client Delivery Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Team Lead, Managed Services Operations

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    Join our Team! The Senior Team Lead, Managed Services Operations works within a Region/Country or Services Division and is responsible for ensuring client satisfaction and successful business operations at NTT. This position involves overseeing service delivery to clients to maintain their operational IT infrastructure and systems. The main goal is to...

  • Cloud Managed Services Engineer

    hace 6 días

    Santiago, Metropolitana, Chile NTT A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Cloud Managed...

  • Openshift Ai Specialist Solutions Architect

    hace 2 semanas

    Santiago, Metropolitana, Chile Red Hat Software A tiempo completo

    About the job:You will need to be able to confidently articulate our value proposition to leadership, data scientists, developers, and IT teams within the account. This will entail technical architecture walk-throughs, business-value conversations, customer-facing technical workshops, and implementation of best practices in AI systems implementation and...

  • Cross Technology Managed Services Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Cross Technology Managed Services Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Cloud Managed Services Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a top global IT solutions and services organization that brings together individuals, data, and interconnected things to build a better and more sustainable future.In today's highly connected world, connections play a crucial role more than ever. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our...

  • Cloud Managed Services Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a top global IT solutions and services organization that brings together individuals, data, and interconnected things to build a better and more sustainable future.In today's highly connected world, connections play a crucial role more than ever. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our...

  • Senior Team Lead, Managed Services Operations

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Team Lead, Managed Services Operations

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Team Lead, Managed Services Operations

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Cross Technology Managed Services Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Cross Technology Managed Services Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Scientist and AI Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Worldwide Recruiter A tiempo completo

    We're helping one of our clients, Agile Dream Team, hire a Data Scientist and AI Specialist."We transform your vision into reality with our on-demand & fully managed Agile software development teams."Compensation: To be agreed upon.Location: Remote (anywhere).Skills: Proficient in machine learning and Python.

  • IT Services Consultant

    hace 2 semanas

    Santiago, Metropolitana, Chile Variacode Software SpA A tiempo completo

    Do you thrive on providing outstanding customer service and building lasting relationships? Are you a problem-solver with a passion for technology and innovation? We are looking for a highly motivated and experienced individual to join our team Responsibilities: You will establish and manage a customer-facing function, ensuring that premium services...

  • Data Scientist and Ai Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Sofvio A tiempo completo

    We're helping one of our clients, Agile Dream Team, hire for a Data Scientist and AI Specialist."We transform your vision into reality with our on-demand & fully managed Agile software development teams."Compensation:To be agreed upon.Location:Remote (anywhere).Skills:Proficient in AI (Artificial intelligence), Python, data Science, machine...

  • Hybrid Cloud Managed Services, Assistant Manager

    hace 4 semanas

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    El assistant manager de Hybrid Cloud Managed Services es responsable por la entrega de servicios, en tiempo y en forma, de los contratos de outsourcing de TI para los clientes de servicios gestionados, organizando los recursos humanos y tecnológicos de la manera más eficiente, con base a estándares, políticas y procedimientos de trabajo, buscando siempre...

  • Hybrid Cloud Managed Services, Assistant Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    Job Description El assistant manager de Hybrid Cloud Managed Services es responsable por la entrega de servicios, en tiempo y en forma, de los contratos de outsourcing de TI para los clientes de servicios gestionados, organizando los recursos humanos y tecnológicos de la manera más eficiente, con base a estándares, políticas y procedimientos de...