Managed Services Client Delivery Specialist
hace 3 semanas
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The role of Managed Services Client Delivery Specialist is a seasoned role, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts. This role works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.This role involves proactive client communication, project management, technical oversight, and problem-solving.
Working at NTT
Key Roles and Responsibilities:
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
- Acts as the primary point of contact for client inquiries, escalations, and feedback
- Understands client business needs and objectives to tailor required services accordingly
- Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
- Collaborates with technical teams to resolve client issues and incidents promptly
- Monitors and assesses client satisfaction regularly through feedback mechanisms
- Takes proactive measures to address client concerns and continuously improve service quality
- Develops account plans and strategies to enhance client engagement and retention
- Identifies opportunities for upselling or cross-selling additional services
- Manages the implementation of new services, upgrades, and projects for clients
- Coordinates project timelines, resources, and deliverables to ensure successful outcomes
- Ensures that service delivery aligns with contractual agreements and compliance requirements
- Consults with legal team to ensure that all contract escalations are addressed with contract governance
- Monitors and reports on contract performance
- May oversee financial aspects of client accounts, including budgeting and forecasting
- May manage billing and invoicing processes
- Collaborates with technical teams to ensure that client environments are stable, secure, and up-to-date
- Stays informed about industry trends and emerging technologies to provide informed recommendations to clients
- Identifies and mitigates risks associated with service delivery and client relationships
- Develops contingency plans for potential disruptions
- Maintains accurate records, client documentation, and incident reports
- Provides regular reports on service performance and client satisfaction to internal and external stakeholders
Knowledge, Skills and Attributes:
- Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
- Uses evaluation, judgment, and interpretation to select right course of action
- Passionate about service delivery with a strong ability to manage a coordinated delivery of service
- Highly analytical mindset, strong initiative, self-driven with a commitment to succeed
- Strong understanding of managed services, including infrastructure, cloud, security, and support
- Strong proficiency in project management
- Excellent communication, negotiation, and problem-solving skills
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction
- Business acumen, as well as financial acumen for budgeting, forecasting, and billing
- Familiarity with ITIL or other IT service management frameworks.
- Ability to work under pressure and has exceptional organisational skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Adaptability and a customer-focused mindset
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in Information Technology or Business or related (or equivalent work experience)
- ITIL certification
- Project management certification (e.g., PMP) is preferred
Required Experience:
- Seasoned demonstrated experience in a managed services and/or support services environment
- Seasoned demonstrated experience in managed services - service delivery and client management
- Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
- Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
- Seasoned demonstrated experience in monitoring contract performance
- Seasoned demonstrated experience in managing service delivery projects for clients
- Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms
- Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality
Skills Summary
Account Management, Contract Performance Management, Customer Centric Solutions, Financial Acumen, Project Management, Service Delivery, Service Level Agreement (SLA)Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Santiago, Metropolitana, Chile Ntt Data A tiempo completoBack to search results JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging...
-
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Associate Managed Services Client Delivery Specialist
hace 3 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Associate Managed Services Client Delivery
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Ms Client Delivery Specialist
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Team Lead, Managed Services Operations
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoJoin our Team! The Senior Team Lead, Managed Services Operations works within a Region/Country or Services Division and is responsible for ensuring client satisfaction and successful business operations at NTT. This position involves overseeing service delivery to clients to maintain their operational IT infrastructure and systems. The main goal is to...
-
Senior Services Architect
hace 1 semana
Santiago, Metropolitana, Chile NTT DATA, Inc. A tiempo completoWant to be a part of our team? A Senior Services Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas include Client Experience, Service Management, DevSecOps process/tools and...
-
Senior Team Lead, Managed Services Operations
hace 4 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Team Lead, Managed Services Operations
hace 3 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Team Lead, Managed Services Operations
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Senior Services Architect
hace 1 mes
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Services Architect
hace 3 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Integrated Services Delivery Engineer
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Cloud Managed Services Engineer
hace 1 mes
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a top global IT solutions and services organization that brings together individuals, data, and interconnected things to build a better and more sustainable future.In today's highly connected world, connections play a crucial role more than ever. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our...
-
Cloud Managed Services Engineer
hace 3 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a top global IT solutions and services organization that brings together individuals, data, and interconnected things to build a better and more sustainable future.In today's highly connected world, connections play a crucial role more than ever. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our...
-
Cross Technology Managed Services Engineer
hace 1 semana
Santiago, Metropolitana, Chile NTT A tiempo completoJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Cloud Managed Services Engineer
hace 3 días
Santiago, Metropolitana, Chile NTT A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Cloud Managed...
-
Cross Technology Managed Services Engineer
hace 1 mes
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Cross Technology Managed Services Engineer
hace 3 semanas
Santiago, Metropolitana, Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Ms Operations Specialist
hace 1 semana
Santiago, Metropolitana, Chile NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...