Technical Specialist

hace 2 semanas


Santiago, Metropolitana, Chile InterSystems A tiempo completo

Join Our Team at InterSystems

We are looking for creative, motivated, and energetic problem-solvers to be a part of our team of technology experts. In this role, you will have the chance to enhance your technical and professional skills within a collaborative and enjoyable working environment. By collaborating with developers from our technology partners, you will play a crucial role in supporting real-world applications. Additionally, you will have the unique opportunity to collaborate with some of the top healthcare organizations in Chile, broadening your horizon of experience.

Responsibilities

  • Respond promptly to customer inquiries following service standards.
  • Offer technical support for application development utilizing InterSystems' technology stack.
  • Provide guidance and best practices to Partners on technical aspects such as installation, configuration, and operation of InterSystems' products.
  • Assist with troubleshooting and performance analysis.
  • Address unresolved issues in line with established policies.
  • Develop training materials for technical courses.
  • Create technical documentation including reference materials, installation guides, and knowledge-base articles.
  • Enhance customer satisfaction by gathering feedback for product and service enhancements.
  • Enhance response time to inquiries by improving communication and analytical skills.
  • Participate in on-site technical training and support meetings with customers/partners.
  • Contribute to the 24-hour on-call service rotation.
  • Participate in on-site implementations as needed.

Qualifications

  • Familiarity with web languages like HTML and JavaScript.
  • Proficiency in SQL, data analysis, and database methodologies.
  • Knowledge of programming languages, preferably Java or C++.
  • Experience in software roles like Developer, Quality Engineer, or Solutions Architect.
  • Ability to create technical documents.
  • Understanding of Internet and Intranet concepts.
  • Capability to work effectively in a team across different locations.
  • Degree in Computer Science or related field (Physics, Mathematics, Sciences).

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