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Sales Account Manager

hace 3 meses

Santiago, Metropolitana, Chile BeFlow A tiempo completo

En Be flow, estamos buscando un Sales Account Manager para unirse a nuestro equipo en una start up TI que brinda soluciones omnicanales para retailers.


Descripción del cargo:


Este rol se encarga de gestionar nuestra cartera de clientes, desarrollando una relación atenta y cercana con ellos, para así acompañarlos y darle seguimiento comercial a su cuenta.

Para esto, es fundamental entender las necesidades específicas de cada cliente y garantizar que los productos y servicios que ofrecemos satisfacen esas necesidades, velando al mismo tiempo por el crecimiento y la rentabilidad del negocio.

El Sales Account Manager es responsable de la satisfacción, retención y expansión de nuestra base de clientes, y juega un papel crucial en la mejora continua de nuestros productos y servicios basándose en los comentarios de los clientes.


Responsabilidades:

  • Gestionar una cartera de clientes, desarrollando una relación positiva y cercana con ellos a través de una comunicación activa y frecuente, así como manteniendo un seguimiento constante del estado de su cuenta (incluyendo pagos y elaboración de informes mensuales).
  • Resolver consultas, incidentes y cotizar requerimientos adicionales de los clientes con el apoyo del equipo interno para asegurar que reciban una excelente atención y prontas respuestas.
  • Fidelizar a los clientes, velando por su retención, mediante una atención cercana y atenta, anticipando posibles problemas o necesidades y ofreciendo soluciones proactivas.
  • Realizar la medición y el análisis de datos para generar distintos informes (operacionales, satisfacción del cliente, uso de la plataforma, entre otros).
  • Conocer y mantenerse informado de las tendencias de la industria para levantar posibles iniciativas que nos permitan ofrecer una solución que se mantenga completa y competitiva.

Competencias:

  • Orientación al cliente, comprendiendo sus necesidades y brindando soluciones personalizadas.
  • Habilidades de resolución de problemas de manera eficiente y proactiva.
  • Enfoque analítico y meticuloso para gestionar los aspectos comerciales de nuestros clientes (elaboración de cotizaciones, seguimiento de cobros, informes mensuales, etc).
  • Conocimientos robustos de tecnología. No necesitamos que seas un experto TI pero sí que puedas desenvolverte bien en ese contexto
  • Excelentes habilidades de comunicación verbal y escrita.

Requisitos:

  • 2 años de experiência en cargos similares
  • Experiência previa en la industria del retail, ideal bajo un enfoque comercial y/o tecnológico.
  • Nível educativo: Ingeniero comercial, civil, informático o carrera afin.

Ofrecemos:

  • Trabajo remoto
  • Salario competitivo
  • Excelente ambiente laboral
  • Oportunidades de crecimiento y desarrollo profesional
Si eres una persona apasionada por el servicio al cliente, con habilidades de comunicación excepcionales y un enfoque orientado al éxito del cliente, queremos conocerte Únete a nuestro equipo y ayuda a nuestros clientes a alcanzar sus objetivos comerciales con nuestra plataforma SaaS