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Leader Support Specialist
hace 2 semanas
Tratar de entender los retos de los líderes y analizar la mejor manera de resolver todos los asuntos completa y oportunamente con poca ayuda.
(Puede que no siempre existan respuestas).- Uso apropiado y contacto con la Nube de Colaboración para proporcionar un conocimiento especializado más fuerte para satisfacer las necesidades de los líderes eclesiásticos.
- Esto implica resolver consultas técnicas, de procesos y administrativas por teléfono y correo electrónico.
- Puede ayudar a crear material específico de formación y autoayuda para ellos.
- Contribuir a la mejora de los procesos, procedimientos, sistemas y formación, basándose en los comentarios de los líderes.
- Buscar formas de mejorar los procesos y proporcionar información al Responsable de Apoyo a los Líderes de Área.
- Trabajar con el Departamento de Servicios Globales (GSD) y el personal del Área según sea necesario.
Requisitos:
- Licenciatura
- 1 año de experiência laboral aplicable en un entorno de centro de contacto, o una combinación de formación y experiência aplicable de 5 años.
- Gran capacidad de escucha para comprender las necesidades de los clientes y saber cómo ayudarles.
- Buen enfoque centrado en el cliente para encontrar soluciones y trabajar con los líderes.
- Capacidad de aportar comentarios sobre los procesos para ayudar a realizar cambios y mejoras.
Preferible:
Experiência con un sistema de gestión de relaciones con los clientes con Service Now Se valorará el conocimiento de la organización eclesiástica y las responsabilidades de los líderes.
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