L1 / L2 Technical Support Consultant (Chile)

hace 2 semanas


Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?


Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user experiences while focusing on growth and innovation.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Always be uptodate with the cuttingedge technology
  • Debug customer's complex integrations and suggest solutions accordingly
  • Work with different frontend and backend frameworks
  • Analyze logs and narrow down issues
  • Promote technical education among customers
  • Be a goto person on product's technical aspects
  • Be the voice of the customer on every technical aspect

What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • Previous experience in customer or technical support
  • Proficiency with SDKs
  • Familiarity with JavaScript frameworks
  • Some understanding of backend frameworks
  • Basic proficiency in SQL (knowledge of SQL is advantageous)
  • Basic knowledge of HTML
  • Experience with Postman Agent, including an understanding of the "Request & Response" cycle and response status codes
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)

Will be a great plus:

  • Familiarity with Yarn and npm
  • Experience with Git and GitHub
  • Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
  • Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Worklife balance
  • Responsive management interested in your growth and longlasting cooperation
  • Greenhouse conditions for selfdevelopment

Who we are:

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.


Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.


We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English, pointing out your outstanding skills

**DISCLAIMER

  • Santiago, Metropolitana, Chile STEFANINI LATAM A tiempo completo

    Sé parte de StefaniniEn Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Responsabilidades y atribucionesSeguro no te quieres quedar fueraOn-Site Technical Support L1¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambicionesPara enfrentar mejor estos desafíos,...

  • Technical Support

    hace 1 mes


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Technical Support - Chile / ColombiaGeneral InformationReq #WDCareer area:EngineeringCountry/Region:ChileState:Region Metropolitana de SantiagoCity:Santiago de ChileDate:Monday, March 25, 2024Working time:Full-timeAdditional Locations : Chile - Region Metropolitana de Santiago - Santiago de ChileWhy Work at LenovoWe are Lenovo. We do what we say. We own what...

  • Technical Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Technical Support - Chile / ColombiaGeneral InformationReq #WDCareer area:EngineeringCountry/Region:ChileState:Region Metropolitana de SantiagoCity:Santiago de ChileDate:Monday, March 25, 2024Working time:Full-timeAdditional Locations : Chile - Region Metropolitana de Santiago - Santiago de ChileWhy Work at LenovoWe are Lenovo. We do what we say. We own what...

  • Technical Support

    hace 4 semanas


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Technical Support - Chile / ColombiaGeneral InformationReq #WDCareer area:EngineeringCountry/Region:ChileState:Region Metropolitana de SantiagoCity:Santiago de ChileDate:Monday, March 25, 2024Working time:Full-timeAdditional Locations : Chile - Region Metropolitana de Santiago - Santiago de ChileWhy Work at LenovoWe are Lenovo. We do what we say. We own what...

  • Technical Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Description and Requirements Job Description : Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers. Coordinate tech support focals for their support in each of their countries. Participate in Quality team interlocks. Make use of key trainings to deploy with technicians & agents together...


  • Santiago, Metropolitana, Chile Micromine A tiempo completo

    Geologist, Technical Pre-Sales Consultant About Us Founded 37 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites...

  • Field Technical Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Hewlett Packard A tiempo completo

    Job Summary This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customerrelated issues promptly, and offering comprehensive software services for postsales and service delivery support. The...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office,...


  • Santiago, Metropolitana, Chile Orange Business A tiempo completo

    About the role:The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.About Viaccess-OrcaViaccess-Orca is a leading global solutions provider of OTT and TV platforms, content protection, and advanced data solutions for a personalized TV experience. Viaccess-Orca is part of the Orange Group with solutions...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    Technical Support Specialist IIPagerDuty is looking for Technical Support professionals to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success organizations, and occasional sales inquiries. We...

  • Desktop Euc Support L1

    hace 2 semanas


    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Date Posted: 7/21/2023Job Function: Desktop EngineerLocation: Santiago CHLOffered Salary: CompetitiveResponsibilities: A Level 2/ 3 Field support engineer preferably with some knowledge of Audio Visual (AV) though training will be provided onsite. Must be fluent in English. Manage Desktop Devices (hardware, software, and connectivity) incidents through to...


  • Santiago, Metropolitana, Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Consultant

    hace 1 mes


    Santiago, Metropolitana, Chile Infy Chile A tiempo completo

    .Net core+Angular+Azure Full stack Dev Consultant 117155BR Job Description About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we...

  • MS Engineer L2

    hace 4 semanas


    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L2

    hace 1 mes


    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Consultant

    hace 2 semanas


    Santiago, Metropolitana, Chile Oracle A tiempo completo

    Technical resource, banking domain, Experience in implementation / support activities. Career Level - IC2 Strong technical knowledge on Oracle PL/SQL and Java technologies. Implementation and Support experience in Banking products.


  • Santiago, Metropolitana, Chile Hewlett Packard A tiempo completo

    Innovation is in HP's DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world's leading technology companies, HP has grown to become a leader in technology and corporate culture—inspiring innovators and entrepreneurs around the globe. HP brings together a portfolio that spans printing, personal computing, software,...

  • Ms Engineer L1

    hace 2 semanas


    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Sales Support

    hace 2 semanas


    Santiago, Metropolitana, Chile Siemens A tiempo completo

    SI Chile se encuentra en búsqueda de un Technical Sales Support & Marketing Channel Promoter para integrar a su equipo, cuyo objetivo principal será Liderar y Ejecutar las actividades de ventas y promoción de marketing del portfolio de productos de Media Tensión para Canales.Tus principales responsabilidades serán: Brindar soporte técnico al portfolio...

  • MS Engineer L2

    hace 4 semanas


    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...