Staff Site Reliability Engineer N5737

hace 2 semanas


Santiago, Chile Nisum A tiempo completo

The Staff Site Reliability Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position requires the individual to apply their expert knowledge to ensure best practices and well-engineered architecture across multiple teams. They will also be a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. This position will be required to work in a space of solving critical issues and initiatives across multiple teams. It will require an extensive and deep understanding of cutting-edge practices and innovative approaches to problems. Staff Site Reliability Engineers are also tasked with establishing and maintaining a positive and productive culture based on the client Leadership Principles.
Essential Functions and Responsibilities:
- Identify and reduce redundant, unnecessary processes by asking the question, “Is this process improving our ability to reliably deliver software to our customers?”- Help resolve bugs causing consistent reliability issues by working to identify the root cause and proposing short-term and long-term solutions to triage and resolve them.- Advocate for reliable design patterns in our distributed systems (graceful failure in the event of absent dependencies, share-nothing architecture, loose coupling of services, etc.) and work to get reliability features prioritized in team backlogs.- Identify reliability concerns before they become an outage via engagements with teams regarding major code revisions.- Collaborate with developers, designers, testing, and product management to address issues with service reliability or performance.- Work with Product to create and update KPIs for their products to allow business process level observability of throughput.- Work with product teams to set SLO, SLI, and error budgets for their services.- Participate in an on-call rotation and respond to major incidents.- Performs other related duties as assigned.
Knowledge, Skill and Abilities:
- Demonstrated ability to work with monitoring and alerting platforms; New Relic and Opsgenie.- Practical knowledge of CI/CD technologies; Github, CodePipeline.- Practical knowledge of programming languages; Python and Java.- Practical knowledge of databases; Oracle, Postgres, DynamoDB.- Demonstrated ability with chaos engineering technologies.- Demonstrated ability to perform technical analysis in a discovery fashion, resulting in architecture artifacts such as a logical system deployment diagram, sequence diagram, state diagram, ERD, etc. This must be performed in UML.- Practical knowledge of design patterns, the conditions that indicate their usage and an ability to identify anti-patterns when presented a diagram that contains the relevant information.- Practical knowledge of various application architectures; must be well familiar with Martin Fowler’s Enterprise Application Design Patterns.- Can execute through soft skills as this position is one of leadership but has no direct reports.
Competencies: 
Organizational or Student Impact:
- Recommends and implements changes in technical/business processes; identifies areas for improvement.- Helps lead/coordinate extremely complex technical projects and programs and leads development and implementation of innovative solutions for specialized technical issues.- Works proactively; identifies and helps prevent/ solve problems that may cross disciplines.- Fully understands and quantifies project risks with impact. Identifies, generates, and implements innovative solutions.
Problem Solving & Decision Making:
- This individual accomplishes goals and objectives independently.- Builds and leads teams, influencing decisions and results.- Uses discretion to fully scope, design, and implement solutions to complex technical problems.- The individual provides regular technical advice and direction to technical teams and management.- Models and helps set high standards for effective interactions with internal and external individuals.
Communication & Influence:
- Communicates with parties within and outside of their job function and typically has responsibilities for communicating with parties external to the organization.- Works to influence others to accept and understand new concepts, practices, and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organization.- This individual may conduct briefings with senior leaders within the technical function.
Leadership:
- Frequently responsible for providing guidance, coaching, and training to other employees across the Company within the area of expertise.- Responsible for managing large, complex project initiatives or strategically important solutions to the organization, involving large cross-functional teams.- May have direct reports but generally fewer than three.
Minimum Qualifications:
- The individual is acknowledged within the group as a subject matter expert.- Typically requires a University Degree or equivalent experience.- 9 years of prior relevant experience.
Department Specific Minimum Qualifications:
- Bachelor's degree in computer science, information technology, or a related field. - Appropriate prior experience and depth may be substituted for this qualification.- 9 years experience in site reliability engineering, systems administration, or software development; automating approaches and technologies in engineering- Experience in web-based applications and integrations to enable those application using Java, Python, REST, JSON/YAML, XML, SQL and other technologies, including experience integrating third-party products- Experience in monitoring and alerting platforms, especially New Relic and Opsgenie.
Preferred Qualifications:
- Technical Experience in any of the following:Amazon Web Services (AWS), Jira, Agile/Scrum, Python, OAuth 2, IDM/OSSO, Ruby/Rails, PHP, Hibernate/Seam, J2EE, Tomcat, jQuery, JavaScript, NOSQL, Angular, New Relic, Opsgenie.
Technical Certifications - Strong experience with distance education and distance learning students is preferred. ¿What can we offer you? - Belong to an international and multicultural company that supports diversity.- Be part of international projects with a presence in North America, Pakistan, India and Latam.- Work environment with extensive experience in remote and distributed work, using agile methodologies.- Culture of constant learning and development in current technologies.- Pleasant and collaborative environment, with a focus on teamwork.- Access to learning platforms, Google Cloud certifications, Databricks, Tech Talks, etc.- Being part of various initiatives and continuous participation in internal and external activities of innovation, hackathon, technology, agility, talks, webinars, well-being and culture with the possibility not only to participate but also to be an exhibitor.- Since you live in Chile you will also have access to several benefits related to our center :)

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