Remote Tier 2 Support Manager

Hace 1 hora

Santiago, Santiago Metropolitan Region, Chile Sezzle Jornada completa

Sezzle seeks a Manager, Tier 2 Support to lead the escalation team handling account access, identity verification, and payment investigations. You will work with Product, Risk, Payments, and Trust & Safety to improve processes and reduce escalations.

You will hire, coach, and schedule the T2 team, maintain audit-ready SOPs, and ensure compliance with consumer protection and data privacy. This role reports to the Director of Insights in Customer Experience.