Employee Experience Practitioner

Hace 5 días

Santiago Metropolitan Region, Santiago Metropolitan Region, Chile Accenture Jornada completa

Customer Contact Comms Associate.

What are we looking for: Primary skill - Employee Data Process Design - P5
Secondary skill - HR Payroll - P4 .
Designation: Customer Contact Comms Associate.

Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your expected interactions are within your own team and direct supervisor.
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
  • The decisions that you make would impact your own work.
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
  • Please note that this role may require you to work in rotational shifts.

Location: Santiago.

Skill Required

  • Customer Operations
  • Voice Employee Data Process Design P5

Qualification

  • Higher Degree.
  • Certifications Diploma of Spanish.
  • YOE 1 to 3 years.

What would you do

  • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
  • Customer Operations Voice Help desk role ticket resolution
  • The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.