Data Center Fibre Technician
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About the role
We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.
What you'll do
- Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
- Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed.
- Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
- Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy.
- Coordinate resourcing, escape blockers, and ensure full compliance with client operating procedures and safety standards.
What we're looking for
- Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred.
- Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
- Fluent English, spoken and written (hard requirement).
- A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight.
- Able to hit the ground running — this is not a training-up role.
What's on offer
- Competitive salary, benchmarked to the Santiago market for this role.
- A high-autonomy leadership role with direct client visibility.
- The chance to build and run a team inside a world-class, mission-critical technical environment.
This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process.
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