Global SaaS Technical Support Specialist

Hace 14 horas

Santiago Metropolitan Region, Chile Sovos Latinoamérica Jornada completa

Sovos is seeking a Technical Support Specialist to bridge our SaaS platform with customers worldwide, delivering swift resolution to escalated issues and contributing to continuous improvement across the support organization.

In this role, you will handle tickets, document interactions, create knowledge articles, provide onboarding, and collaborate with product teams to drive product updates while participating in on-call rotations.