Client Services Team Lead: Training, Coaching
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Jostens seeks a Supervisory Support role to back the Client Services Supervisor, providing daily guidance, training and mentoring to customer-facing staff. The role aims to promote strong teamwork and high service quality while supporting staffing plans and performance reviews.
You will coach employees, manage escalations, and help implement process improvements, ensuring timely communication of changes and new programs. On-site in Santiago, with demand-driven scheduling.