Customer Success Manager
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Location:
Hybrid (Santiago, Chile) 🚀 About Variacode At Variacode, we connect top-tier tech talent with cutting-edge global projects. We are currently looking for an ambitious, challenge-seeking Customer Success Manager to join a high-performing team driving product adoption, customer retention, and account expansion across a broad software portfolio. Our client's technology is used in 80+ countries by Fortune 500 companies (like Home Depot), allowing millions of users to preview products in their own spaces in real-time. If you want to make a massive impact and work on high-traffic, scalable systems, this is your place 🎯 The Role As a Customer Success Manager on our Scaled accounts team, you will play a crucial role in advancing product integration, client retention, and portfolio growth. Serving as a trusted advisor across a wide pooled customer base, you will empower clients to reach their business milestones while proactively discovering opportunities for upsells, cross-sells, and account expansion. ⚙️ What you will do (Responsibilities):
- Act as the main technical contact for account inquiries, issue escalations, and value alignment in a dynamic, high-volume pooled customer segment.
- Handle high-volume customer engagements efficiently, responding quickly to automated usage alerts and digital activity triggers.
- Evaluate data analytics to flag accounts at risk of churn while discovering potential expansion opportunities.
- Analyze every client's operational targets, technical hurdles, and key success metrics.
- Uncover and execute expansion opportunities through cross-selling and upselling, including additional module licensing and new product features.
- Boost overall platform adoption to ensure customers achieve maximum value and desired business outcomes.
- Lead recurring executive reviews to evaluate account health, realign on strategic milestones, and highlight product value.
- Partner cross-functionally across internal groups to drive long-term account growth, seamless renewals, and client satisfaction.
- Help refine operational playbooks, customer success tools, and internal resources to optimize overall delivery speed.
- Provide strategic domain insights and guidance to help accounts adopt industry standards and maximize platform impact. 🔍 What we are looking for:Must-haves (Required):
-
Experience:
3+ years in account management, customer success, SaaS sales, or related technical account roles.
- Technical Stack & Tools: Advanced CRM platforms (e.g., Salesforce) and specialized customer success platforms.
- Key
Skills:
Account expansion capability, data-driven analytics interpretation, executive relationship building, proactive negotiation, and task prioritization in fast-paced environments.
- Language: Fluent English proficiency with strong conversational and technical communication skills. Nice-to-haves (Pluses):
- Background in DevOps, incident management, or IT operations platforms.
- Familiarity with business intelligence platforms (e.g., Tableau) and sales engagement tools (e.g., Outreach).
- Experience with value-realization frameworks and structured customer success planning. 🎁
What we offer
- Opportunity to work with cutting-edge tech stacks and Fortune 500 clients.
- A highly collaborative, innovation-driven, and remote-first global culture.
- Continuous professional growth and career development pathways.
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