Apps Dba/major Incident Commander

Apps DBA/Major Incident Commander-220006LO

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**

Apps DBA/Major Incident Commander
- About Managed Cloud Services_
- Managed Cloud Services plays a critical role in delivering and supporting best-of-breed Cloud Solutions to Oracle Customers on the next-generation Cloud Infrastructure._
- Oracle Cloud is the industry’s broadest and most integrated Public Cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center, Autonomous Services right from simple migration of workloads to Customers choice of deployments. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity._
- The Oracle Cloud has shown strong adoption, supporting 70+ million users and more than 34+ billion transactions each day. It runs in 19 commercial regions around the world._
- Our team provides 24/7/365, follow-the-sun coverage while pushing the boundaries of what can be accomplished in the cloud. Advancing cloud computing means great growth opportunities, and highly rewarding experiences working in our expanding computing environments and DevOps teams._
- About the Job_
- A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Cloud technologies and infrastructure that make up the Oracle Cloud solutions. As part of the Incident Management Team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely Infrastructure, Product and the Development partners._
- The primary function of an Incident Commander is to direct Subject Matter Experts (SMEs) and Service(s) Leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, MCS Customers and end users updated._
- Incident Commanders are also responsible for building and evolving the practice of Incident Management across OCI, using Post Incident Reviews, developing processes, framework and systems to leverage and Continual Service Improvements globally and mainly work with OMCS Command Center Team_
- What You'll Achieve_
- _Champion Service reliability and prevention - You will be part of the Cloud Infrastructure team, whose mission is to improve the efficiency of hosting operations and cloud-based business services, in partnership with our service partners._
- _Outage Resolution - You will be doing initial triage of Events & Incidents raised in the monitoring and do investigation on alert raised and if need will involve next level of team to deep dive and working towards the resolution._
- _Prevention - Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again_
- What you will need to be successful:_
- Cloud Infrastructure Engineers who also deliver the role of Incident Commanders are a rare mix of Sysadmins and Application knowledge engineers, have the ability to understand and explain the effect of a complex architecture decisions. You are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon. You are passionate about automation and can demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing._
- _BS or MS in Computer Science, or equivalent is a must._
- _Managing and triaging tickets. Driving prioritization and execution of work based on impact._
- _Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture._
- _Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working._
- _Systematic problem-solving approach, strong communication skills, a sense of ownership and drive._
- _Able to work unsupervised, independently and within a global team._
- _Strong leadership skills to direct service teams during Major Incidents._
- _Excellent Incident and Problem Management knowledge and experience._
- _Exceptional written and verbal communication skills with meticulous attention to detail._
- _Experienced user of a trouble ticketing system (Jira, MOS or similar tools)._
- _Willingness to work in shifts including on holidays and weekends.Shift timings will be in Pacific time including holidays and weekends._
- _Ability to follow standard engineering principles using agile development methodology and Automation practices._
- _Resolving Oracle Cloud Services customer outage