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Customer Service QA Specialist
hace 3 semanas
**Growe is a leading business advisory and services group in iGaming and Entertainment.** We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
**Our expertise spans across key areas**: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.
At Growe, there are** no limits to our ambitions** We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.
Are you ready to grow with us?
Growe welcomes those who are excited to:
- Provide structured and constructive feedback to customer support agents based on quality assurance (QA) evaluations;
- Identify areas for improvement in agent performance and develop action plans for continuous development;
- Analyze customer inquiries, identifying trends and recurring issues to enhance service quality;
- Create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness;
- Collaborate with the customer support team to implement best practices and establish measurable performance goals;
- Work closely with leadership to refine QA standards and ensure alignment with company objectives;
- Contribute to the development and continuous improvement of customer support monitoring processes;
- Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.
We need your professional experience:
- Experience in customer service, with at least 1 year in a quality assurance or specialist role;
- Strong analytical skills to assess data, identify trends, and provide actionable insights for improving customer interactions;
- Experience with reporting tools such as Excel, Google Sheets, PowerPoint, or specialized QA reporting software;
- Proficiency in evaluating and improving customer service processes;
- Advanced or upper-intermediate English verbal and written proficiency.
We appreciate if you have these personal features:
- Strong organizational skills to manage multiple evaluations and reports simultaneously;
- Excellent attention to detail to ensure accuracy in feedback and assessments;
- Ability to provide constructive feedback professionally and effectively;
- Proactive problem-solving skills to identify and address service gaps;
- Adaptability to a fast-paced environment and evolving customer needs;
- Ability to work independently and as part of a team in a remote or office setting.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, and measurable goals that align with our strategy and drive Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
What we offer:
- Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
- 100 % paid sick leaves;
- Paid vacation;
- Annual salary review (based on performance);
- Quarter bonuses according to the company’s policy;
- Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
- Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);
- Personal development plan;
- Corporate events and team-building activities;
- Growe Care (Well-being Program);
- Free lunches at the office.
