Customer Support Specialist
hace 7 horas
**Overview**
Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.
Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.
Inspired by fellow founders building amazing things all over the world, we're on a mission to power SME and startup growth in emerging markets to bridge the business financial inclusion gap.
We are seeking a Customer Support Specialist, with a startup mindset, who will communicate with customers, resolve issues, and assist in the use of Tribal products and services. This role blends a customer support focus with technical product expertise. The position is 100% remote, based in Chile, and will report to the Head of Customer Support.
**As the **Customer Support Specialist **you will...**
- Provide customer support related to use of the Tribal card and related features.
- Respond to customer inquiries related to billing (payments, invoices, and FX discrepancies), UI/Dashboards (usage, login assistance, account verification), credit (CLI increase requests and temporary credit research cases), transactions, card issuance, and user limits.
- Monitor customer questions and concerns via various social media platforms and proactively provide assistance and solutions.
- Provide accurate, valid, and detailed information by using the right tools (Zendesk Support, Looker and Asana) in a way that is aligned with respective workflows and KPIs.
- Partner with Product and Engineering teams to support technical issues
- Discuss customer feedback with Sales, Marketing and Product in order to improve the customer experience and Tribal product features
- Document processes and develop customer user guides
**Who You Are**
- Previous experience in FinTech or working for a company providing payments and other financial solutions to start-ups and SMBs strongly preferred.
- Fraud/Dispute process analysis experience
- Bachelor degree in technology or other related field preferred
- Experience with Zendesk, Looker, and Asana preferred
- Comfortable using a wide variety of technical support tools, as well as discussing technical issues when troubleshooting.
- Demonstrate empathy with customers and have a solutions oriented approach to everything you do.
- Fluent in Spanish and English required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly and a great sense of humor
**Benefits**
- 100% employer paid healthcare insurance for team members and family.
- Unlimited time off and all public holidays.
- Allowance for home office equipment.
- Headspace subscription.
- Highly supportive team culture.
- 100% remote, flexible work environment.
- Market-competitive salaries.
- Top-notch project management, productivity, and team engagement tools.
- Unlimited learning resources, and much more.
**Equal Employment Opportunity**
**Tribal Privacy Statement
-
Customer Support Specialist
hace 2 días
Santiago de Chile WOLF A tiempo completo**Who We Are**: We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support...
-
Technical Customer Support Specialist
hace 4 días
Santiago, Chile Jules A tiempo completoHi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...
-
Help Desk Specialist
hace 2 semanas
Santiago de Chile MyVA Support A tiempo completo**WE'RE HIRING A HELP DESK SPECIALIST - IT SUPPORT** Are you a **tech-savvy problem solver** who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where **efficiency and customer support** go hand in hand? At **GOA-TECH**, we’re looking for a **Help Desk Specialist** with an **IT background** to provide...
-
Remote Spanish Bilingual Customer Support Specialist
hace 1 semana
, , Chile TalentPop App A tiempo completoA leading customer service company is seeking a Spanish Bilingual Customer Service Specialist to support customers via voice and chat. This entry-level full-time role requires excellent communication skills in both Spanish and English along with at least a year of customer service experience. You'll troubleshoot issues, personalize interactions, and work...
-
Remote Bilingual Customer Support Specialist
hace 4 horas
, Región Metropolitana de Santiago, Chile TalentPop App A tiempo completoA customer support company is looking for a Bilingual Customer Service Specialist fluent in Spanish and English. You will provide exceptional support through voice and chat, troubleshoot issues, and build strong relationships with customers. Ideal candidates have 1+ years of experience in a similar role, are calm under pressure, and proficient with tools...
-
Customer Support Specialist
hace 2 días
Santiago de Chile Toku A tiempo completoEstamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en Chile, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora de...
-
Customer Support Specialist
hace 1 semana
Santiago de Chile Admiral Markets A tiempo completoAdmirals is expanding and looking for a new hero to join our global team. **Customer Support Specialist (English language)** - we know you are out there! **Who we are?** Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a...
-
Customer Support Specialist
hace 5 días
Remote - Region Metropolitana de Santiago, Chile Hitachi A tiempo completoLocation:Remote - Region Metropolitana de Santiago, ChileJob ID: R0107327Date Posted: Company Name:HITACHI ENERGY CHILE S.A.Profession (Job Category):Communications & Corporate AffairsJob Schedule: Full timeRemote:YesJob Description:The OpportunityTo strengthen our customer support team, we are looking for an electrical engineer who will provide seamless...
-
Customer Support Specialist
hace 4 días
Santiago de Chile Toku A tiempo completoEstamos en la búsqueda del mejor Customer Support Specialist, quien se encargará de brindar soluciones y respuestas excepcionales a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar y hacer crecer esta...
-
Customer Support Specialist
hace 2 días
Santiago, Metropolitana, Chile Gamdom A tiempo completoGamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...
