Ops Coordinator

**About us**

Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone.

Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler. But serving millions of rides every day pales in comparison to what lies ahead. Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world’s most ambitious and talented People are changing how cities will move in the future.

Beat’s footprint is rapidly expanding with current service in Greece, Peru, Chile, Colombia, Mexico and Argentina. Our global headquarters are in Athens and we are building our European headquarters in Amsterdam to attract the best talent in the world.

**_
About the role_**:
The Operations Coordinator is the direct leader of the driver operations staff that are split into two types of teams: Monitor Agents and Driver Leads. The objective of the COA Coordinator is to overview and ensure that the team accomplish their daily and weekly tasks, achieve their targets and promote internal competition in order to continuously improve the team performance.

**_
What you'll do day in day out_**:

- Make sure every COA accomplish their tasks and overperfornme during every cycle of tasks
- Be the expert of the team managing the tools that are given to him and his team
- Comply with the procedures given by the stakeholders and the management team, and suggest improvement or seek of opportunities to optimize the tools
- Systematically report the team’s performance and make sure the team has clear understanding of the current needs and priorities of the business
- Correctly escalate issues to the Supply Lead operations manager and/or the Senior Management Team when situations have the potential to become a crisis.

**_What you need to have_**:

- 2-4 years of experience leading support agent teams, operations teams, teams that handle operational Tier 1 issues, driver leads, supply leads or similar.
- Soft skills and coaching to junior operations analysts. Customer service development, issue resolutions, performance management.
- Proven capability on goal accomplishment.
- Analytical and curious
- Assertive Communicator
- Committed - Goes the extra mile when a situation requires it
- Act as owner of a situation when a manager is out of reach
- Look for continuous improvement
- Tech savvy
- Data driven
- Intermediate to advance english skills
- Intermediate skills with spreadsheet and reports
- SQL is a plus
- Advanced English Skills

**What's in it for you**
- Competitive full time salary.
- Private Health Coverage on the Company’s group program.
- Beat rides-travel in our city for free, at the tap of a button.
- Breakfast, high quality daily lunch for free, fruit and snacks all day long.
- Flexible working hours, top Line tools.
- Training budget for personal development.
- A great opportunity to grow and work with the most amazing people in the industry. Being part of an environment that gives employees large goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.

As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion