Field Operations Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Field Operations Manager

Location: Santiago, Chile

JOB SUMMARY AND KEY RESPONSIBILITIES:
Position responsible for managing an assigned geographic region to ensure on-site service delivery to customers. This may include reactive repair, planned installation, upgrade, and other project activities.
- Responsible for developing employees, promoting teamwork, and fostering open and effective communication.
- Develop employees' skills and knowledge through planning and implementing effective development activities.
- Set performance goals and conduct performance coaching and evaluation.
- Responsible for meeting assigned financial objectives; manages a multi-million dollar P&L.
- Must work effectively with other NCR Voyix Services organizations as well as individuals from other functions.
- Responsible for sales growth through participation in bid reviews, customer presentations, contract negotiations, etc.
- Lead maintenance contract management, including service level agreements, outsourcing, and exception conversions.
- Lead supplier management in the region to ensure quality and service level agreements are met.
- Ensure all metrics are achieved in the region for all customers.
- Ensure customer satisfaction for all accounts within the region by maintaining strong customer relationships.
- Address all service concerns of the customer base within the region.
- Responsible for consistent proactive and reactive technical responses to customers, ensuring quick problem resolution across the region.
- Responsible for timely delivery of Implementation Services.
- Responsible for ensuring systems are updated with availability, capacity, and other required information to ensure effective delivery on Safety, Quality, Delivery, and Cost metrics.
- Guide the sales organization regarding all service-related matters.
- Execute the performance management process.

o Includes evaluating performance,

o Setting performance goals,

o Coaching performance, and implementing effective development plans.
- Establish and develop networks and relationships at all levels.
- Motivate through recognition and reward.
- Provide encouragement, motivation, and support to the workforce through timely and effective communications.
- Must demonstrate business leadership skills, particularly in a strategic thinking environment; Establish and adhere to cost-based or P&L-based service business practices; Use sound financial and economic principles to establish and follow profitable practices.

Basic Requirements:

- 10-12+ years of related experience.
- University degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work experience.
- Advanced in English and the local language in the area of responsibility.
- Proven track record of successful leadership.
- Experience managing remote/field employees.
- Financial/business operations knowledge and ability to manage a P&L.
- Strong analytical and organizational skills.
- Excellent verbal and written communication skills.
- Lean/Six Sigma certification or completed training is highly preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex,