Collections Agent + Customer Service

Tongo Financial is transforming the way real estate professionals manage their cash flow. Our innovative financial solutions allow real estate agents to access future commissions as upfront capital, empowering them to invest in their business and personal growth without waiting for a closing. We provide flexible, responsible financial tools that align with the unique earning cycles of real estate professionals, ensuring they have the resources they need when they need them. As a fast-growing startup, we thrive in a dynamic, fast-paced environment and seek individuals who are adaptable, proactive, and ready to contribute to our success.

**Position Overview**

Since we are a rapidly growing startup with evolving policies, we need a critical thinker and problem solver who can make sound judgment calls in real-time. This role also requires strong research skills to locate and verify public records, broker information, and contact details to support collections efforts.

**Key Responsibilities**
**Customer Service & Collections**
- Engage in professional yet firm conversations regarding delinquent accounts and payment obligations.
- Assess client financial situations and negotiate reasonable payment plans with good judgment.
- Maintain empathy and professionalism while ensuring compliance with company policies.
- Follow up on outstanding balances and take necessary actions to recover funds.

**Real Estate Finance & Public Records Research**
- Conduct thorough public records research to locate brokerage details, agent contact information, and financial obligations.
- Verify the accuracy of financial records and update databases with the latest contact and account information.

**Problem-Solving & Adaptability**
- Make critical decisions in a fast-paced environment where formalized policies are still being developed.
- Proactively identify gaps in current processes and suggest improvements to enhance efficiency.
- Adapt quickly to changes in procedures, software, and regulatory guidelines.

**Administrative & Compliance**
- Maintain accurate and organized records of all customer interactions and payment arrangements.
- Ensure compliance with legal and regulatory guidelines related to collections, finance, and real estate transactions.
- Manage high volumes of support tickets, calls, and messages within strict SLAs.

**Qualifications & Skills**
**Industry Knowledge & Research Expertise**
- Strong understanding of real estate finance, commission structures, and UCC filings.
- Experience researching public records, broker contact details, and financial obligations.

**Communication & Negotiation**
- Excellent verbal and written communication skills with a professional, persuasive approach.
- Ability to manage difficult conversations with delinquent clients while maintaining a positive relationship.
- Strong negotiation skills to develop effective and fair payment solutions.

**Problem-Solving & Adaptability**
- Proactive, self-motivated problem solver who can think on their feet.
- Comfortable working in a fast-changing startup environment with limited structured policies.
- Ability to make independent, well-reasoned decisions in high-pressure situations.

**Technical & Organizational Skills**
- High computer literacy and ability to navigate multiple software platforms simultaneously.
- Detail-oriented with strong organizational and time-management skills.
- Ability to work within tight SLAs and handle high volumes of interactions efficiently.

**Work Ethic & Team Collaboration**
- Dependable, driven, and committed to achieving individual and team goals.
- Works well independently while maintaining strong collaboration with internal teams.

**Preferred Qualifications**
- Experience in collections, accounts receivable, or financial services.
- Background in real estate, property management, or lending is a plus.
- Familiarity with HubSpot CRM software, ticketing systems, and payment platforms.

If you are a **detail-oriented problem solver** with a **strong understanding of real estate finance and public records research,** we want to hear from you

Pay: From $12,000 per hour

**Language**:

- English (required)