Hospitality & Logistics Operations Supervisor

The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world’s most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries. ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany. At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world’s largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory. Due to the need for additional resources associated with the ELT programme, for its X Department, within the Directorate of/for X at its Headquarters in Garching, near Munich, Germany, at the La Silla Paranal Observatory, near Antofagasta ESO is advertising the position of; Hospitality & Logistics Operations Supervisor The Paranal Logistics and Facilities department is responsible for the provision of Hospitality services to the Paranal Observatory community (of 150 astronomers, engineers, technicians and clerks) as well as for the Facilities management which include construction and maintenance of infrastructures. The Logistics aspects entails activities such as Boarding, Lodging, Cleaning, Travel and Security services, all of which are outsourced to specialised service providers. Main Duties and Responsibilities: Under the direct supervision of the Head of Department, the Hospitality Operations Supervisor will be responsible for the daily management of the contracts related to Hospitality services and liaise proactively with the service providers (currently 10). The incumbent will verify the financial execution and the performance of the related contracts and will assess and review customer satisfaction. S/He will establish the relationships between the various service providers in an open and constructive manner, aiming to resolve or ease tensions and identify issues in an early stage. In addition, S/He will be required to assist in the preparation of the annual budgeting of the Hospitality activities and work with management to develop and monitor the operational budget, and ensure that all expenses are controlled effectively. Also, S/He will be required to assist in the preparation daily, weekly, and monthly operational reports as needed, and communicate any important information to management as well as perform any other tasks in the area of competence as requested by the line management. The person will work in counter-shift (8/6) with the Facilities Management supervisor. Reports to: The Head of Paranal Logistics and Facilities Management Department (PLF). Key Competences and Experience: Essential; A minimum of 8 years of experience of which at least 5 years as supervisor within a hospitality operation, with contract management responsibilities. - Excellent organisational skills including ability to plan, manage and prioritise workload to meet deadlines. - Excellent negotiation skills. - Excellent problem-solving skills and attention to detail. - Client oriented with excellent communicational skills. - Ability to work effectively as part of a team. Desirable; Experience in working in an international environment is an advantage. Remuneration and Contract: We offer an attractive remuneration package including a competitive salary and medical, educational and other social benefits, as well as financial help in relocating your family. For any further information, please visit the ESO webpage. Duty Station: Paranal Observatory, located 120 km south of the city of Antofagasta, Chile. The working schedule will be 8 days on duty and 6 days off duty (8x6) with accommodation provided on site. Place of residence shall be either Santiago or Antofagasta. Career Path: IV Application: If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit the ESO webpage. Interviews are expected to start soon after this date. ESO Values An important element in any successful employment relationship is harmony in values between an organisation and its people. The ESO values are: ESO strives for excellence through innovation. ESO provides outstanding services to its communities. ESO fosters diversity & inclusion. ESO believes in the key role of sustainabilit