Customer Experience Manager

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Employee Contract type: Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Your next challenge Bringing Customer and Agent Experience to the next level Add business context What you’ll be doing: Guarantees delivery of best in class Customer Experience Manages strong supporting processes to continuously improve Agent's soft and hard skills Improves Customer Journeys together with Marketing, Digital, IT Monitors Customer Experience KPI’s Dashboard You’re a match Education Requirements: Technical Competencies: Expertise in Customer Journey mapping Expertise in Feedback Management methodology Digital and Artificial Intelligence awareness (chatbot, web platform,) Ability to build and follow Customer Experience Dashboard Strong knowledge of Customer Care supporting processes Behavioral competencies: Cultivates innovation: Creating new and better ways for the organisation to be successful Customer focus: Building strong customer relationships and delivering customer-centric solutions Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Drives Results: Consistently achieves results, even under tough circumstances. Work Experience Requirements: Proven experience >3 years being part of building Customer Experience approach Experience in service BtoB industry or possibly BtoC First experience in a management role if possible Languages: Add language requirements Competencies: Communication (Competent) Customer-Centric Mindset (Competent) Customer Experience Management (Competent) Data Analysis (Competent) Leadership (Competent) Multichannel Communication (Competent) Pluxee Product and Market Knowledge (Competent) Problem-Solving (Competent) Process Improvement (Competent) Strategic Thinking (Competent) To get this challenge Add list of interviewers. - Video call or face to face with *Add the Name of the interviewer* - Video call or face to face with *Add the Name of the interviewer* - Video call or face to face with *Add the Name of the interviewer* Your team Add Manager's Name. Your location Indicate preferred location(s) - ️ Happy at work 1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter - a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life