Customer Service Rep
hace 4 días
Summary
As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.
Job Details
Primary objectives of this position are:
- Become proficient in data entry into the Newstar Warranty System.
- Conduct Taylor Morrison procedures for home reviews.
- Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues.
- Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program.
- Utilize Build-Pro to assist superintendents and sub contractors with information retrieval.
Primary responsibilities:
- Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion.
- Maintain office files.
- Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.
- Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim.
- Provide weekly tracking of all outstanding warranty work orders to the field and update as required.
- Complete customer service requests timely and accurately.
- Order, update and distribute construction related forms.
- Prepare and submit building permits.
- Miscellaneous duties as required.
Qualifications:
- Ability to multi-task and remain focused.
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.
- Knowledge of residential construction helpful.
- Excellent communication skills and ability to ensure customer satisfaction.
- Computer skills and ability to adapt to company systems.
- Possess time management skills.
- Must be highly organized and detail oriented.
- Problem solving ability.
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
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