Customer Service Representative
hace 5 días
We heard you knock
The Customer Service Representative is responsible for the execution of timely and accurate processing customer orders and quotes for the complete line of Masonite products offered through Florida Made Door and Masonite Display.
**Responsibilities**:
- Complete the order entry process with a high degree of accuracy for orders
- Answer incoming customer phone calls in a professional manner
- Follow up to ensure that customer issues are resolved both promptly and thoroughly
- Research delivery or invoicing discrepancies and issue credit as necessary
- Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns
- Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
- Answer technical inquiries regarding our products and providing updates on the status of orders
- Communicate clearly and professionally
- Assist customers on resolutions related to product availability issues
- Maintain appropriate Customer Service controls and documentation
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
- Follow all Company related safety/environmental rules and regulations
- Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience
- Qualifications:
- High School Education required, Associate’s Degree or higher preferred
- 2-3 Years of previous experience in customer service including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred
- Solid demonstration of professional Telephone Etiquette
- Product knowledge as it relates to the Building Material and/or Door industry is a plus
- Ability to work independently and effectively in a fast paced team environment
- Strong decision making and analytical skills
- Excellent phone and written communication skills
- Strong ability to multi-task while maintaining a high level of attention to detail
- Organizational skills with the ability to maintain detailed records
- Ability to establish and continually develop professional relationships with both internal and external customers
- Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
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