Bilingual Customer Service Coordinator

**Company Description**
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to **innovate**, show **passion** in their work and be **responsible**. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for a passionate and driven Customer Service Coordinator to join our international team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.

**Responsibilities**:

- Identifies customer needs, develops service plans, communicates preparations, ensures adequate resources for installations, and coordinates preventative maintenance.
- Schedules and delegates assignments to service engineers based on location, availability, and service type, while managing their time off and technical support assistance.
- Records service engineers’ assignments, maintains service reports, categorizes warranty and billable parts, and ensures the follow-up on service reports.
- Regularly communicates with customers about advance work, performs follow-up reviews, and ensures customers are informed about service activities.
- Trains new employees and service engineers on company database navigation, trip processes, creating time sheets, expense reports, and other necessary procedures.
- Coordinates with warehouse personnel for deliveries and returns, and manages technical files to ensure efficient service operations.
- Acts as the control point for overtime requests, keeps management updated on significant issues, participates in meetings, and ensures work areas are maintained and secure.

**Qualifications** About you**
- Bachelor's degree is preferred, or equivalent training and experience.
- Minimum two years of service coordination experience, preferably in a seasonal production industry or North American companies.
- ** Proficiency in English is a must,** considering most of your work will be in English. This includes phone-calls, video-calls and other means of communication.
- Proficiency in Microsoft Office (Word, Excel, Outlook), familiarity with travel procedures, geographical locations, and customer service practices.
- Detail-oriented, accurate, well-organized, capable of handling multiple concurrent issues, and ensuring fair treatment of all service engineers.
- Must be available to work in USA timezones.
- Superior customer service skills and knowledge of customer readiness and satisfaction.

**Additional Information** Why work for us**:
TOMRA offers competitive benefits according to each country, being some of them:

- Complementary Health Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Referral and Jubilee bonus
- National Holidays and Christmas Bonus
- Flexible Working Arrangements
- Professional Training and Development
- Onsite car parking
- Global Career Opportunities with strong record for internal promotions

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.