CRM and IT Help Desk

hace 2 días

Santiago de Chile MyVA Support A tiempo completo

**We’re Hiring: CRM & IT Support Specialist**

Are you a **tech-savvy problem solver** with a passion for **CRM systems, marketing automation, and IT support**? Do you thrive in dynamic environments where technology, customer experience, and business growth come together?

At **GOA-TECH**, we’re looking for a **CRM & IT Support Specialist** to join our fast-growing team. This unique role blends **CRM marketing automation expertise** with **help desk IT support**, offering you the opportunity to contribute to both **business operations and digital strategy**.

**What You’ll Do**

**CRM & Marketing Automation**
- Administer, configure, and optimize **Zoho, HighLevel Marketing, and other CRM platforms**.
- Design and manage **automated marketing campaigns**, focusing on lead nurturing, engagement, and conversions.
- Implement and manage **Zapier integrations** and other automation tools.
- Use analytics and reporting to provide insights that improve customer engagement and team productivity.
- Collaborate with sales, marketing, and operations teams to align CRM strategies with business goals.

**IT & Help Desk Support**
- Provide **technical support** to internal teams and clients.
- Troubleshoot **hardware, software, and network issues**.
- Support **security protocols, system updates, and basic cybersecurity tasks**.
- Document and resolve technical inquiries efficiently.

**Requirements**:

- 2-4 years of combined experience in **CRM/marketing automation and IT help desk support**.
- Proficiency in **Zoho, HighLevel Marketing, Zapier**, and cloud-based tools.
- Experience in **troubleshooting IT systems** (hardware/software/network).
- Strong **analytical and problem-solving skills**.
- Bilingual**:English C1 level** required; **Spanish** is a plus.
- Familiarity with HTML, CSS, SQL, or AMPscrip is a PLUS.
- Excellent organizational skills and ability to work under pressure.
- Independent, proactive, and able to collaborate effectively in a remote team.

**Perks of Joining Us**
- **100% Remote Work** - Work from anywhere
- **Monday to Friday, 8 AM - 5 PM EST** (Weekends off).
- **Growth Opportunities** - Expand your career in both IT and CRM/Marketing fields.
- **Competitive Salary** - Based on experience and expertise.
- Work in a multicultural, fast-paced environment with global clients.

**Additional Information**
- This is a **contractor position**. The selected individual will be responsible for their own social security and taxes, in accordance with Colombian legislation (or local jurisdiction).

**How to Apply**

If you’re passionate about **technology, CRM, and marketing automation**, and are ready to make a meaningful impact, we’d love to hear from you.

Application Question(s):

- Do you have proven experience (at least 1 year) working with CRM systems such as Zoho or HighLevel, including automation and integrations (Zapier or similar)?
- Do you have hands-on experience providing IT Help Desk support (hardware/software troubleshooting, basic networking, security updates)?
- What is your monthly salary expectation?

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