Customer Service Specialist

Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for. **Job Description**: **Role Purpose**: The Customer Service Specialist will interact with the data providers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.*** **Responsibilities** - Receives client requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling. - Inbound calls handling for our different processes under Data Operations area. - Handles escalated client issues. Interprets and analyzes consumers’ written or verbal requirements. Determines the different types of issues received and forwards those requiring handling in different subprocesses to appropriate personnel. - Reviews and analyzes subscriber data to ensure compliance to technical specifications, legal requirements, and company standards. - Provides customer support for the import and export of data files or any data reporting issue reported by the data provider. Works with vendors and internal personnel in a variety of functional areas to coordinate problem resolution. - Identifies and implements methods to improve efficiency in data integrity, data retrieval and utilization. - Verifies format and record count accuracy of uploaded files if necessary. - Contacts data contributors via telephone. **Qualifications**: - 2+ year of Call Center Experience (required). - Excellent English communication skills (required). - Basic hardware operation skills. - Basic knowledge of Microsoft Office. - Work experience in credit services is desirable. - Good problem solving, results orientation and analytical skills. - Medium Personal Development Skills. - Excellent oral and written communication skills. - Excellent customer service skills, including telephone etiquette. - Technical proficiency in products and services. - A patient and empathetic attitude. - Comfortable working in fast-paced environments. - Adaptability and flexibility. - Good organizational skills to handle daily workload. - Detailed oriented and proactive. Additional Information Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here - Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._