Scrum Master I

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Purpose**

As a Scrum Master, you will be a servant leader for cross-functional, agile development Teams. You will work with the business owner and product team to turn the vision for new products into clear stories and requirements, with developers and QA analysts to produce the software, and with Operations to manage regular deployments of software releases. You will foster an environment of collaboration and communication while reinforcing our culture of transparency, integrity, and accountability. You will jump in and contribute where the Team has needs, whether it be removing impediments, writing documentation, analyzing requirements, supplemental testing, or adding value in your own, unique way. In short, you will be the ultimate servant leader accountable for maximizing the value provided by the team, including team throughput and productivity.

**Overall**
- Must be self-motivated and capable of managing multiple priorities and tasks as delegated
- Serve as liaison between technical and non-technical departments
- Communicate with other management, developers, product managers and technical support specialists on product issues
- Must be a team player with the ability to work within a collaborative environment

**Supporting the Development team**
- Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
- Track and communicate team velocity and sprint/release progress
- Maintain process documentation
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
- Assist in the estimation of project resources and participants needed to achieve project goals.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Drive to continuously improve the team’s process

**Supporting the Product Manager**
- Assist as needed with backlog maintenance
- Assist with internal and external communication, improving transparency, and radiating information
- Assist with prioritization and resolution of defects/bugs

**Supporting the Product Team**
- Assist team with making appropriate commitments through story selection, task definition
- Participate proactively in developing and maintaining team standards, tools, and best practices
- Facilitate discussion and conflict resolution
- Empower the team to self-organize

**Supporting the Delivery Manager**
- Provide metrics (through Jira) to the Delivery manager. Some of the metrics include the number of defects found in QA and Class A, their classification, trends, etc.
- Work with the Delivery manager on project priorities, product backlog, and sprint logs
- Work with the Scrum teams, Product Manager and the Development Manager to make sure the projects are delivered on time with high quality keeping the Product Team happy.

**Required Qualifications**
- Bachelor's degree in a technical field or combination of relevant education and experience
- Understanding of Agile methodologies
- Excellent interpersonal skills and ability to work with diverse personality types
- Ability to understand technical issues at a basic level
- Understanding of Agile software development methodologies, values, and procedures
- Ability to work independently with limited supervision and with other department personnel
- Must have exceptional communication, organization, and time management skills
- Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems
- Strong analytical and problem-solving skills with a high attention to detail
- Excellent communication skills in English, including both writing and speaking

**Preferred Qualifications**
- Financial Technology experience a plus
- Experience in Jira highly preferable
- Scrum Master Certification - (Certified Scrum Master (CSM), Professional Scrum Master (PSM1), PMI Agile Certified Practitioner (PMI-ACP) or SAFe Agilist (SA) depending on certifying organization)