Customer Service Representative
hace 1 día
Looking to build your career and design your future? You have come to the right place.
**Responsibilities**:
- Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address
- Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
- Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work
- Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate
- Order and/or coordinate with Order Processing Department the replacement of parts and supplies
- Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product
- Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
- Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
- Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
- Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits
- All other jobs duties as assigned
**Qualifications**:
- High school diploma or general education degree (GED) AND one year related experience and/or training
- Bilingual experience preferred but not required (English/Spanish)
- Ability to learn about of all available products used by the company as it relates to product installation
- Read and interpret training materials, documents, safety rules, operating and maintenance instructions, and policy and procedure manuals
- Ability to write routine reports and correspondence
- Must be organized and have the ability to multitask
- Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc.
- Oversee claims and the claims process with vendors
- Billing with in service department-quotes prices, cost analysis and initiate billing
- Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner
- Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items
- Work with all departments within the company to minimize issues arising in service
- If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us_
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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