Senior Manager, Global Benefits

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together

**Who we are**:
We work together to deliver the most wellness-centric employee experience in the technology industry. Our P&C team moves fast. We embrace new ideas, benefits, and technologies to make the employment experience more inclusive, flexible, and engaging for team members across the globe. We support and inspire our employees to perform at the highest level so we can succeed in our mission together.

**About the right team member**:
In this role you will be responsible for administering a full suite of health and welfare benefits for team members located in the United States and around the world. Mindbody's benefit offerings include medical, dental, vision, life, Section 125, tax-advantaged spending accounts, and disability insurances, along with retirement or pension plans, a range of leave programs, and advice on global holidays.

**About the role**:

- Develop the strategic direction of the benefits, leave and wellness program design based on analyzing the effectiveness of current benefit offerings, makes recommendations for changes that will achieve ROI, and ensure our package attracts and retains top talent.
- Assesses the benefits market to identify trends and best practices. Evaluate and recommend changes to carriers, plan design, and costing as needed.
- Develops and maintains productive vendor and broker relationships, to ensure adherence to contracts, excellent levels of service and satisfactory resolution to issues.
- Ensures wellness programs are innovative, comprehensive, and integrated with the benefits program.
- Work closely with DEI and ERG leaders to ensure communities across our company feel supported by our benefits and wellness programs.
- Leads the annual open enrollment processes across our global offerings including communications, presentations, and financial review.
- Oversees recordkeeping, ensuring that benefit files are maintained in a systematic, confidential, and compliant format.
- Leads planning and delivery of in-person and virtual benefit and wellness activities and events. This includes identifying and arranging vendors, activities, staffing, communication, registration, and follow-up.
- Partners with Internal Communications to develop communication and education strategies that will create and enhance awareness and understanding among employees of benefit offerings and meet regulatory requirements.
- Conducts annual review and dissemination of benefit materials including summaries, overviews, guides, notices, and forms.
- Manage the Benefits and Leave inboxes and internal communication channels and serve as the escalation point for benefit inquiries, providing high quality, quick, equitable, and courteous resolutions.
- Proactively monitor all legal and regulatory compliance requirements (e.g., reporting, disclosure, procedures, audits) for benefits and wellbeing programs at the global, federal, state, and local levels.
- Accurately and timely execute compliance requirements associated with regulations in the US (such as ERISA, ADA, FMLA, ACA, HIPAA) and other countries.
- Identifies and addresses opportunities to ensure internal controls are in place, streamlines processes, increases efficiencies, and utilizes technology to promote adherence to applicable laws.
- Create, monitor, and evaluate successful marketing campaigns designed to engage and educate team members
- Seek out innovative approaches to increase participation and overall employee engagement in benefits programs
- Engage and promote data strategy and the use of metrics to evaluate employee participation and engagement, program effectiveness, and outcomes, as well as to ensure competitiveness and comprehensiveness in the market
- All other duties as assigned

**Skills & experience**:

- Strongy experience building and managing benefits and wellness programs across the globe
- Management experience with a demonstrated ability to lead diverse teams, create inclusive work environments, and work effectively within a culturally diverse environment. Able and willing to adjust work schedule, if needed, to support teams located in different time zones/countries.
- Bachelor's degree in human resources or a related field or equivalent education/experience preferred
- Demonstrated experience administering self-funded health and welfare insurance plans.
- Demonstrated in-dept