CRM Analyst Ii

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

**Team Description**

As part of the team, you'll play a key role in SumUp's growth in Chile. We're a diverse group working with Acquisition. Together, we devise innovative strategies to grow SumUp, attracting new customers and keeping existing merchants excited about our products. If you're moved by empowering small business owners around the world, we'd love to hear from you.

We're looking for a CRM Analyst II that will work hand to hand with other CRM analysts, performance specialists and growth marketers to help us grow our card readers sales and other products all over the country.
- In SumUp we see value in working side by side with our teams, cultivating our culture and giving space for the spontaneity of the day to day; this is why our work dynamic is hybrid_

**You will**
- Be responsible for developing and executing CRM marketing strategies, especially lead generation, cross-selling and up-selling.
- Improve all of our automated customer journeys and create new ones in the context of a sales-driven strategy.
- Routinely analyze and report on the performance KPIs of all CRM communications to generate insight, find improvement opportunities.
- Work together with other departments in various initiatives to grow sales.
- Establish relationships with SumUp's CRM counterparts in other countries to benchmark what they're doing and solve common problems.

**You'll be great for this position if you have**
- Solid E-mail marketing experience.
- Solid CRM experience in customer acquisition.
- Experience with journeys automation through different outbound channels (E-mail, SMS, Whatsapp, push and In-app notifications).
- Experience working with salesforce's Marketing Cloud platform and all of its modules: E-mail studio, Automation studio, Journey Builder, Mobile studio, Analytics Builder, Einstein y AppExchange is preferred.
- Data skills: Basic SQL and Excel are a must. Programming in any language is a plus.
- Full professional English proficiency is required.
- Good marketing skills, understanding how prospects think and why they buy.

**Why you should join SumUp**
- We're a truly global team of 3000+ people from 80 nationalities, spread across 22 offices on 4 continents.
- You'll have the freedom to take ownership, work with purpose and make an impact
- The opportunity to be part of a revolution in the Chilean payments industry
- You'll have the freedom to drive your career, own projects and make an impact across the company
- Empowerment to do great things and the opportunity to leave your mark
- An amazing team and work environment, that works with passion, purpose and high output
- Flexible working hours
- Transport voucher and meal voucher
- Educational benefits
- 5 extra vacation days
- Rewarding compensation
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._

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