Technical Account Manager

**Build your future with Sovos.**

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

**The Work You’ll Do**:
As a Technical Account Manager you will be assigned accounts during emergencies, and perform customer-specific crisis communications.

**_ More specifically you will:_**
- Act as primary technical point of contact (POC) for the key Enterprise accounts
- Assist with customer issues including installation, configuration, maintenance, and identify and implement improvements to processes, documents, tools, and reports to benefit the customer process
- Be aware of, and comply with, all corporate policies.
- Coordinate code deployment processing that involves Sovos cross-functional teams (QA, Development, Support, Sales, IT) and Sovos clients (applies to monthly planned and ad hoc code deployments and involves ensuring the supporting code deployment release documentation meets client expectations)
- Drive technical projects from inception to Go Live, and beyond
- Ensure adoption and successful delivery for client on all applicable Sovos products and services
- Perform annual account review meetings, on-site visits with assigned accounts, and coordinate account health review meetings (short and long term account coordination)
- Perform regular case reviews per assigned account needs
- Proactively work with assigned accounts to ensure jurisdictional/seasonal readiness
- Provide innovative ideas to enhance various aspects of the software based on customer suggestions, demos, training, and new business requirements

**What We Need From You**
- Minimum of 2 years’ experience with new customer implementations, advanced technical support or similar experience
- Software industry experience preferred, software-as-a-service industry experience a plus
- Basic knowledge of Sovos product offerings in the relevant Product Market
- Basic knowledge of tax rules and processes in the relevant Product Market
- SQL queries and scripting a plus
- Planning and organizational skills
- Effective internal & external communication skills (written and verbal)
- Successful completion of intermediate client projects while adhering to the project constraints
- Excellent attention to detail
- Projects a positive and professional image to clients and internal organizations
- Proficiency with project management software, CRM software, as well as the Microsoft Office suite of tools
- Possesses strong business acumen
- Minimal travel required to Sovos locations or events
- Must be willing to work outside of core business hours at times

**What Does Sovos Offer You?**
- The tools to grow your career both personally and professionally:_

Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:

- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)

**Company Background