Amazon Catalogue Manager

hace 1 semana

Santiago de Chile Full Circle A tiempo completo

**Why Join Us?**
- 22 Annual Paid Leaves
- Performance-Based Bonuses: Additional rewards based on individual and campaign success.
- Work with Top-Tier Brands: Gain valuable experience managing Amazon accounts for leading 7-8 figure US brands.

**About Full Circle**

Full Circle Agency is a dynamic and innovative full-service marketing agency specializing in Amazon e-commerce. We are committed to helping brands grow and thrive on Amazon, offering exceptional account management and strategic solutions. Our global team ensures client success through proactive communication, operational excellence, and results-driven strategies.

**Role Overview**

As an **Amazon Account Manager**, you will be the key point of contact for our clients, ensuring their Amazon accounts are managed efficiently and issues are resolved promptly during off-office hours. This role requires a blend of client communication, problem-solving skills, and expertise in Amazon Seller Central.

**Key Responsibilities**
- **Client Communication**:

- Act as the primary point of contact for clients during the assigned shift.
- Provide updates and solutions for client concerns, ensuring satisfaction and trust.
- **Account Health Management**:

- Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
- Proactively identify and address issues to prevent account suspensions or penalties.
- **Issue Resolution**:

- Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
- Collaborate with internal teams to address escalated concerns efficiently.
- **Listing Optimization**:

- Optimize product listings for enhanced visibility and sales performance.
- Conduct audits to ensure accurate and compliant product information.
- **Reporting**:

- Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
- Provide actionable insights based on account performance and client feedback.
- **Task Management**:

- Use tools like Click-Up, Slack, and Google Sheets to document tasks and updates.
- Assist in executing weekly and monthly strategies to improve client performance.

**Requirements**:

- **Experience**:

- At least 1-2 years of experience in e-commerce, client communication, or account management.
- Hands-on experience with Amazon Seller Central is highly preferred.
- **Skills**:

- Exceptional verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Proficiency in tools like Google Sheets, Click-Up, and Slack.
- **Additional Requirements**:

- Reside in Central or South America to align with the shift timing.
- Availability to work from 3:00 PM to 11:00 PM CST.

**What We Offer**
- A collaborative and inclusive work environment.
- Opportunities for professional growth and skill enhancement.
- Competitive compensation and benefits package.
- **Shift Timing**: 3:00 PM - 11:00 PM CST

**How to Apply**:If you are passionate about managing Amazon accounts and providing top-notch client support, we'd love to hear from you Submit your resume and cover letter by clicking on APPLY NOW.

**Equal Opportunity Statement**:Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $693,000 - $990,000 per month

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