Technical Ecosystem Enablement, Field Service

**Job Category **:Alliances & Channels

**Job Details**:
We are looking for a highly motivated individual and team player to join the CSA: Technical Ecosystem Enablement team. This individual will be responsible for helping develop, launch, and support programs that drive partner enablement and customer success for our Field Service-focused implementation partners.

EXPECTATIONS AND TASKS
This Field Service-focused position is an important role that requires a balance of strategy with a strong roll-up your sleeves and gets it done mentality. You will be part of the CSA: Technical Ecosystem Enablement team and focus on the following:

- Growing Partner capabilities and capacity
- Providing Partners with the tools to deliver Customer Success
- Advising Partners on practice growth areas
- Addressing implementation gaps in the ecosystem

Success requires leadership responsibility for developing and executing a strategy and plan with Partners, Regional Alliance teams, Product Management, Customer Success groups, and other key stakeholders. Your commitment will help develop and drive the execution of enablement, training assets, and practice development programs. Additionally, you will be responsible for evangelizing Salesforce’s value proposition within the partner organization and facilitating the Partner’s value proposition within Salesforce.

KEY RESPONSIBILITIES
- Work with the Salesforce Global Alliances team members to identify repeatable training offerings and solutions for Partners.
- Work with the Salesforce Global Alliances team members to help execute partner-focused enablement plans in targeted regions to drive credential growth and deliver customer success.
- Build, maintain and analyze reports that effectively communicate to Executive Leadership the impact of identified programs and investment areas.
- Serve as a point of contact for targeted Field Service Partners engaged with Salesforce.
- This is not intended to be an exhaustive list of duties or responsibilities; other duties may be assigned as needed.

QUALIFICATION/EXPERIENCE
- Broad-based business and technology expertise with at least five years of experience in a customer or an implementation delivery role working with Field Service.
- Demonstrated analytical, organizational, and project management skills, using relevant information to make timely decisions that affect cross-functional teams and substantially impact investments and program effectiveness.
- Technical product expertise to help create and deliver training to the global strategic Partners.
- Ability to build and maintain positive working relationships while delivering results in a highly complex, matrixed global organization.
- Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen.
- Strong drive and character qualities that match with company core values and inspire others to follow and act.
- Willingness to travel and experience working with global markets and country-specific business protocols and customs.

PREFERRED EXPERIENCE/SKILLS:

- Proven ability to build and help execute strategic programs in a cross-functional environment.
- Proven enterprise software market experience and PaaS, SaaS, and or Cloud technology companies.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Minimum two years of implementation experience with Salesforce Field Service or related service products.
- Experience working with implementation consulting organizations in multiple geographies and verticals.
- Experience working in a fast-paced, cross-functional manner to drive and build the partner ecosystem.
- Highly motivated and independent contributor.
- High energy, enthusiasm, and passion for the business.

**LI-Y**

**Accommodations**:
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