Amers Data + Ai Practice

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Applications will be accepted up to 4 weeks from posting date

The Agentforce Community Enablement Lead is a strategic individual contributor focused on driving expertise, knowledge sharing, and community growth within the CSG Professional Services team around Salesforce Agentforce technology. This role balances hands-on involvement in strategic customer projects (50% of time) with dedicated community enablement initiatives (50% of time). This person will play a key role in scaling Agentforce knowledge, fostering a connected community of practitioners, supporting certification efforts, and actively engaging with the community to answer questions and share insights, ultimately contributing to both customer and team success.

**Key Responsibilities**
- **Community Strategy & Growth**:Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners within Professional Services.
- **Customer Project Delivery**:Spend approximately 50% of time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Agentforce expertise to design and implement solutions.
- **Enablement Content & Delivery**:Create and maintain an evolving library of enablement content, including documentation, guides, templates, and reusable assets related to Agentforce solution design, implementation patterns, and recommended approaches.
- **Training & Workshops**:Design and deliver live enablement sessions, webinars, lunch 'n learn events, and Ask Me Anything (AMA) sessions to scale Agentforce knowledge across the organization.
- **Certification Support**:Develop and run initiatives to support CSG employees in achieving Agentforce certifications (e.g., Salesforce AI Specialist and Agentblazer Innovator/Legend).
- **Community Engagement**:Actively engage with the internal community through channels like Slack, answering technical questions, providing guidance, and facilitating peer-to-peer knowledge sharing.
- **Knowledge Repository**:Maintain and curate a central repository for Agentforce knowledge, resources, and successful project patterns.
- **Measure Impact**:Determine and track program measurement strategies to understand the reach and impact of community enablement initiatives within the Delivery organization.
- **Voice of the Customer**:Gather and synthesize feedback from the community and project experiences to provide insights back to Product and Engineering teams.

**Qualifications and Skills**
- Proven, hands-on experience in designing and implementing solutions using Salesforce Agentforce.
- Salesforce AI Specialist certification and Agentblazer Innovator status is required.
- Deep technical understanding of Agentforce capabilities, architecture, and implementation patterns.
- Experience creating and delivering technical enablement content and training for technical audiences.
- Ability to foster and engage with technical communities (online and in-person).
- Experience working in a customer-facing role within professional services or consulting.
- Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts.
- Proven ability to work independently and manage time effectively across multiple priorities (customer projects and enablement initiatives).
- Proactive, self-sufficient, and professional attitude.
- Knowledge of Salesforce products and well-versed in Salesforce technology (Sales Cloud, Service Cloud, Data Cloud experience is beneficial).
- Experience designing and facilitating workshops.
- Ability to excel on multiple client engagements (typically 1-2) at once, while still being engaged in the Agentblazer community that you lead.

**Required Qualities**
- PASSION: Passionate about Customer Success.
- BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
- TEAM PLAYER: Proficient at collaboration and working with