Solutions Consultant I

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our Careers Site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

**PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences.**:
**Role Overview**:
As a Sales Engineer, you will be responsible for demonstrating the value of the PagerDuty Digital Operations Platform to commercial and major sales customers. Your focus will be on conducting technical sales discovery to uncover customer challenges, delivering custom demos tailored to specific business needs, running Proof-of-Value (PoV) sessions to showcase business impact, and creating current state architectures to map existing workflows and identify optimization opportunities.

The Sales Engineer will be a blend of technical expertise, consultative selling skills, and strong communication to effectively engage with customers ranging from DevOps engineers to senior executives.

**Key Responsibilities**:

- **Technical Sales Discovery** - Conduct in-depth discovery sessions to assess customer pain points, business goals, and existing workflows.
- **Custom Demonstrations** - Deliver tailored demos that highlight how PagerDuty’s Digital Operations Platform can solve specific business challenges and drive efficiency.
- **Proof-of-Value (PoV) Execution** - Lead PoV engagements that validate PagerDuty’s business impact through hands-on customer trials and real-world use cases.
- **Current State Architecture Mapping** - Document and analyze existing customer workflows, identifying inefficiencies and opportunities for automation and incident response improvements.

**About You - Skills & Attributes**:

- Fluency in English (with Business Acumen)
- Strong ability to bridge technical and business conversations, making complex concepts accessible to diverse audiences.
- Exceptional communication and presentation skills, with experience selling SaaS solutions to commercial and enterprise customers.
- Ability to work independently and cross-functionally in a fast-paced, high-growth environment.

**Qualifications**:

- **5+ years** of experience in a pre-sales, technical consulting, or solutions engineering role.
- Experience with IT operations, incident management, monitoring, or DevOps tooling
- Basic scripting knowledge (e.g., Python, Bash, PowerShell) is a plus.
- Experience working with APIs, integrations, and cloud-based solutions.

**Preferred Qualifications**:

- Experience in commercial sales environments.

**Time zone: 7am - 4pm ET**

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 1-2 day per week, so you can thrive in your new role and fully embrace being a Dutonian

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our**benefits site**.**

**Your package may include**:

- Competitive salary
- Comprehensi