Guest Services Associate I

hace 4 días

Santiago, Chile Marriott Worldwide A tiempo completo

**Job Number** 22096459

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Miramar Hotel & Convention Center, Avenida Marina N 15, Viña del Mar, Valparaiso, Chile VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management-
***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.**
**- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

  • Guest Services Associate I

    hace 4 días

    Santiago de Chile Marriott Worldwide A tiempo completo

    **Job Number** 22123550 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Santiago Hotel and Convention Center, Ave Santa Maria 1742, Santiago, Chile, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Services Associate I

    hace 5 días

    Santiago, Chile Marriott International, Inc A tiempo completo

    **Job Number** 24036929 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Miramar Hotel & Convention Center, Avenida Marina N 15, Vina del Mar, Valparaiso, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Associate I

    hace 2 semanas

    Santiago, Chile Marriott International, Inc A tiempo completo

    **Fecha de publicación** Feb 15, 2021 **Número de Empleo** 21012278 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Miramar Hotel & Convention Center, Avenida Marina N 15, Viña del Mar, Valparaiso, Chile VER EN MAPA **Marca** Sheraton Hotels & Resorts **Horario** Full-Time **¿Reubicación?** N **Tipo de...

  • Mgr-guest Services I

    hace 1 semana

    Santiago de Chile Marriott Worldwide A tiempo completo

    **Job Number** 22138839 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management- **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Experience Expert

    hace 1 semana

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25161613 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Santiago Las Condes, Avenida Kennedy 5601, Santiago, Region Metropolitana de Santiago, Chile, 7560356 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Experience Expert

    hace 5 días

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25178487 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Santiago Las Condes, Avenida Kennedy 5601, Santiago, Region Metropolitana de Santiago, Chile, 7560356 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving...

  • Guest Experience Expert

    hace 7 días

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25131888 **Job Category**Rooms & Guest Services Operations **Location**Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Arrival Expert

    hace 7 días

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25131864 **Job Category**Rooms & Guest Services Operations **Location**Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** First impressions are everything. When guests arrive at our...

  • Guest Experience Expert

    hace 1 semana

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24052456 **Job Category** Rooms & Guest Services Operations **Location** Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Relations

    hace 2 semanas

    Santiago, Chile Marriott International, Inc A tiempo completo

    **Posting Date** Aug 20, 2021 **Job Number** 21093700 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Miramar Hotel & Convention Center, Avenida Marina N 15, Viña del Mar, Valparaiso, Chile **Brand** Sheraton Hotels & Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N -...