Sr Sales and Service Representative

hace 7 días

Santiago de Chile Caterpillar A tiempo completo

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Global Construction and Infrastructure Division is seeking a talented Senior Sales and Service Representative for the Southern district of Latin America. This role focuses on achieving market share targets and service growth for Caterpillar.

**What you will do**:

- Manage dealer relationships to market products and services while enhancing dealer sales capabilities in assigned territories.
- Design and assist dealers with forecasts, sales strategies, and new product rollouts.
- Conduct regular sales performance reviews and implement necessary corrective actions.
- Adhere to business process guidelines for variance programs and commercial actions.
- Present products and services to stakeholders, addressing customer questions and needs.
- Collaborate with business partners to fix product defects for end users in partnership with dealers.
- Customer visits: must achieve a quantity of customer visits and job site visits.

**What you have (Required Skills)**:
**Customer Focus: Strong verbal and written communication skills with a customer-focused mindset.**Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Negotiating**: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. **Works to achieve win-win in negotiations, rather than taking a win-lose approach.**
**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Experience in establishing and managing relationships with internal and dealer/customer audiences.**
**Value Selling**:Extensive knowledge of value selling concepts to qualify sales prospects.**Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

**Basic Requirements**:

- University degree, preferably in Engineering.
- Experience in Sales
- 7+ years in commercial roles with dealer/customer interactions.
- Proven ability to work independently in a fast-paced environment.
- Strong drive and organizational skills.
- English Advanced

**Additional Details**:

- Willingness to travel extensively within the territory: up to 50%.

LI

Caterpillar100

**Posting Dates**:
enero 22, 2025 - febrero 3, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

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