Account Associate

Overview:
**Sales **Representative - Andean Region**

As an Account Representative you will actively manage & develop a portfolio of Tier 4 customers for new business development. Act as the ultimate owner of the customer relationship, focused on building customer satisfaction, loyalty and advocacy. Uncover opportunities and close business in the Tier 4 segment. You will be accountable for pro-actively reach out to prospects and uncover potential sales opportunities.

At SITA, we achieve more, together. Are you ready to join us?

**What you will do**
- Drive all sales activities as per short
- and long-term objectives; own and manage Tier 4, up to 10 Tier 4 clients.
- Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth.
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction.
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business.
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business.
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date.
- Ensure all customer requests are dealt with and services delivered as per agreed schedule.
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition.
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders.
- Communicate key economic drivers, macro
- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities.
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners.
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.

Qualifications:
**Who you are**
- Experience in building client relationships at Managerial level.
- Achieving or exceeding sales targets.
- Proven successful experience in business development and pipeline management.
- Experience in executing account development plans.
- Good understanding of B2B business.
- Solid sales skills; strong negotiation and consultation skills.
- Familiar with business realities within the geography/sector he/she is responsible for.
- Good understanding of competitors' business models, offering, strengths and weaknesses.
- Solid skills in account development planning and management methodology.
- Solid financial and commercial knowledge and acumen.
- Standard understanding of contract structure and legal environment.

**What we offer**

SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

**Welcome to SITA**

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

**Keywords**: Salesforce, cold calling, account representative, sales, B2C, account manager.