On-site Services Specialist

hace 10 horas

Santiago de Chile HITACHI ENERGY CHILE S.A. A tiempo completo

**Description**

**The Opportunity**

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

**How You'll Make an Impact**

Diagnoses and resolves IT-related issues effectively and efficiently and ensures that computers are delivered in a 'ready-to-use' condition for IT users.

Provides ad-hoc training to users on common IT issues and guides them through self-service tools and manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).

Conducts regular inventory checks for relevant hardware and coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.

Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors and identifies and report potential risks that could impact the quality of OSS services.

Offers support to end users and ensure the functionality of IT equipment and software in meeting

rooms and other user collaboration areas as part of desk-side support and hosts and assist third-party technicians.

Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality and adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

**Your Background**

Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.

Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

Proactive and solution-oriented mind-set

Demonstrates an ability to work independently and is self-driven

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